James Cox
Anderson,IN
Summary
Dynamic professional with a proven track record in technical support and customer service, including a pivotal role at AT&T. Expertise in iOS, Microsoft Windows, and exceptional communication skills. Demonstrated ability to resolve customer issues efficiently, enhancing satisfaction and operational excellence. Skilled in driving and vehicle maintenance, underscoring versatility and commitment to excellence.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Delivery Associate
Vesormo Logistics LLC
Greenfield, US
09.2024 - Current
- Drive delivery vehicle and deliver amazon packages up to 50lbs
Teller/Lead Teller
PNC Financial Services Group
Zionsville, US
04.2022 - 04.2024
- Assist clients with all their banking needs, be over operations and ordering for the branch and assist in coaching and training new and old tellers
Technical Support Representative
Concentrix
Daleville, US
05.2021 - 08.2021
- Took incoming calls for technical support for IOS devices
- Assisted in trouble shooting and resolving clients issues
Customer Service Representative
First Merchants Bank
Daleville, US
03.2020 - 02.2021
- Resolve customers issues with online banking and debit cards
- Assist with account balances and opening new accounts
Delivery Driver/Customer Service
Lowe's
Noblesville, US
07.2018 - 03.2020
- Drive 26ft box truck
- Deliver and install various appliances in customers homes
- Be the face of the company
- Ability to lift and dolly appliances flooring etc..
Advanced Technical Support
AT&T
Evansville, US
06.2016 - 07.2018
- Customer service technical support
- Resolve customers issues in a timely fashion over the phone providing Instructions on how to solve their issue
- Able to use multiple programs at the same time
Department Manager
Walmart
Cookeville, US
06.2012 - 06.2016
- Department manager over stationary crafts fabrics and celebrations
- Unloader, unloaded trucks and ran freight
- Electronics associate
- Helped customers with purchases and phones
- Lawn and garden associate
Education
Commercial Driver's License (CDL) - Class C
IN11.2030
High school or equivalent - general
Pendleton Heights High School
Pendleton, IN06.2007
Skills
- iOS
- Microsoft Windows
- Box truck
- Mac OS X
- Communication skills
- Microsoft Word
- Pallet jack
- VoIP
- Data entry
- Troubleshooting
- Supervising experience
- Food processing
- Heavy lifting
- User Interface (UI)
- Mechanical knowledge
- Linux
- Technical Support
- Computer networking
- Shipping & receiving
- Operating System Proficiency
- Delivery driver experience
- Driving
- Active Directory
- Vehicle maintenance
- Network Support
- Cash register
- Microsoft Office
- Customer Service
- Computer Skills
- LAN
- Remote access software
- TCP/IP
- Android
- Help desk
- Loading and unloading
- Deadline adherence
- Route planning
- Package scanning
- Retail logistics
Certification
- Commercial Driver's License (CDL), C, 11/30/30, IN, P (Passenger vehicles)
- Driver's License, Non-CDL Class C
Timeline
Delivery Associate
Vesormo Logistics LLC
09.2024 - Current
Teller/Lead Teller
PNC Financial Services Group
04.2022 - 04.2024
Technical Support Representative
Concentrix
05.2021 - 08.2021
Customer Service Representative
First Merchants Bank
03.2020 - 02.2021
Delivery Driver/Customer Service
Lowe's
07.2018 - 03.2020
Advanced Technical Support
AT&T
06.2016 - 07.2018
Department Manager
Walmart
06.2012 - 06.2016
Commercial Driver's License (CDL) - Class C
High school or equivalent - general
Pendleton Heights High School