Hi, I’m
JAMES COX
Loan Originator - NMLS# 2138648
DETROIT,MI
The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Barack Obama
Summary
- Experienced Loan Officer adept at assessing customer needs, providing suitable products and guiding customers through loan process. Handles complex financial transactions using in-depth knowledge of loan products, services and lending regulations. Develops strong customer relationships by providing excellent service.
Overview
14
years of professional experience
Work History
Obsidian Financial, Detroit, MI
Loan Officer
05.2023 - Current
Job overview
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Learned and adapted quickly to new technology and software applications.
- Delivered services to customer locations within specific timeframes.
- Identified issues, analyzed information and provided solutions to problems.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Developed strong communication and organizational skills through working on group projects.
- Resolved problems, improved operations and provided exceptional service.
Safe Management, Detroit, MI
LICENSUREDEVELOPMENTPROFICIENCIES
06.2009 - Current
Job overview
- Seasonal Guest Services Professional, Ford Field
- Identified issues, analyzed information and provided solutions to problems.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Effectively provided customer service to individuals spanning a variety of personalities and backgrounds, utilizing interpersonal communication skills to earn trust and build relationships
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained professionalism, courtesy, and a positive attitude at all times, successfully meeting the needs of high-profile visitors including Aretha Franklin, Jack Nicklaus, and Barry Sanders.
Modern Mortgage, Farmington, MI
Loan Assistant
06.2022 - 03.2023
Job overview
- Educated customers on variety of loan products and available credit options to promote valuable decision-making.
- Answered customer inquiries involving rates, products and loan application status to facilitate quality customer service.
- Delivered high levels of customer service to facilitate smooth processes.
- Developed and maintained knowledge of available loan products, processing procedures and underwriting and general departmental guidelines.
- Improved loan applications and documentation by informing applicant of additional requirements.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
NMLS #2138648 , State Issued
from Mortgage Loan Originator
05.2022
Skills
- Analytical and Critical Thinking
- Active Listening
- Flexible and Adaptable
- Interpersonal Communication
- Organization and Time Management
- Deep knowledge of loan processes
- Excellent Communication
- Creative problem solving
- Professional telephone demeanor
- Complaint resolution
- Strategic sales knowledge
- Recordkeeping strengths
- Training development aptitude
- POS systems expert
- CRM
- Service standard compliance
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Loan Officer
Obsidian Financial
05.2023 - Current
Loan Assistant
Modern Mortgage
06.2022 - 03.2023
LICENSUREDEVELOPMENTPROFICIENCIES
Safe Management
06.2009 - Current
NMLS #2138648
from Mortgage Loan Originator
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