JAMES CRAFT
Clermont,GA
Overview
27
27
years of professional experience
Work History
Production/Customer Service Manager
Nuvision Graphics, Inc.
Atlanta, GA
04.1991 - 01.2018
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Resolved concerns with products or services to help with retention and drive sales.
- Monitored customer service operations to assess agent performance and provide feedback.
Education
COLLEGE GED - General Studies
USAFI
DaNang, RVN05.1969
HIGH SCHOOL GED - General Studies
USAFI
DaNang, RVN03.1969
Skills
- Positive and Constructive Feedback
- Administration and Reporting
- Account Authorizations
- Verbal and Written Communication
- Workflow Management
- Employee Coaching and Motivation
- Managing Operations and Efficiency
- Performance Tracking and Evaluations
- Technical Proficiency
- Issue Resolution
- Scheduling and Coordinating
- Quality Assurance
- New Hire Training
Timeline
Production/Customer Service Manager
Nuvision Graphics, Inc.
04.1991 - 01.2018
COLLEGE GED - General Studies
USAFI
HIGH SCHOOL GED - General Studies
USAFI