Overview
Work History
Education
Skills
Timeline
Generic

JAMES CRAFT

Clermont,GA

Overview

27
27
years of professional experience

Work History

Production/Customer Service Manager

Nuvision Graphics, Inc.
Atlanta, GA
04.1991 - 01.2018
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Followed through with client requests to resolve problems.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Monitored customer service operations to assess agent performance and provide feedback.

Education

COLLEGE GED - General Studies

USAFI
DaNang, RVN
05.1969

HIGH SCHOOL GED - General Studies

USAFI
DaNang, RVN
03.1969

Skills

  • Positive and Constructive Feedback
  • Administration and Reporting
  • Account Authorizations
  • Verbal and Written Communication
  • Workflow Management
  • Employee Coaching and Motivation
  • Managing Operations and Efficiency
  • Performance Tracking and Evaluations
  • Technical Proficiency
  • Issue Resolution
  • Scheduling and Coordinating
  • Quality Assurance
  • New Hire Training

Timeline

Production/Customer Service Manager

Nuvision Graphics, Inc.
04.1991 - 01.2018

COLLEGE GED - General Studies

USAFI

HIGH SCHOOL GED - General Studies

USAFI

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JAMES CRAFT