JAMES CRAWLEY
Lucid Motors
Pompano Beach,FL
5
years of professional experience
Dynamic professional with a proven track record in enhancing customer satisfaction, coaching employees, and providing business leadership to elevate team performance and operational efficiency. Expertise in problem resolution and customer relations management ensures a proactive approach to challenges in fast-paced environments. Committed to leveraging strengths in technical proficiency and branch management to drive success in new opportunities. Prepared to contribute innovative solutions that foster growth and collaboration within a forward-thinking organization.
Work History
Vehicle Operation Specialist
1 Year 7 Months- Monitors and manages the location's physical vehicle inventory, ensuring inventory vehicles are in ready-to-sell condition and that lots are clean and well organized
- Conducts lot walks and physical inventory to ensure inventory accuracy
- Ensures inventory is well-maintained and appealing, performing software updates, cleaning and charging vehicles as required
- Partners with internal teams to manage lease return, trade-in and fleet vehicles on-site
- Coordinates logistics for vehicle movements as required between Lucid facilities and third-party locations
- Monitors inbound shipments of vehicles from manufacturing or third-party facilities
- Performs and verifies vehicle intake inspection and ensures inbound cars comply with quality standards per Lucid's defined quality intake assessment
- Liaises with Service team in case of required repair work
- Partners with sales teams on the status of vehicle readiness
- Assists with new vehicle deliveries during high volume periods and daily operations as required
- Streamlines operational workflows to enhance efficiency and reduce bottlenecks in production processes.
- Collaborates with cross-functional teams to implement process improvements aligned with organizational goals.
Sr. Delivery Associate
3 Months- Conducted training sessions for new hire Delivery Associates in Lucid's Northeast Region.
- Consistently lead the Northeast Region and Organization in Customer Satisfaction Ratings by the "Number of Responses" received, with Q3 2025 resulting in a 90% rating from 114 responses
- Manage a pipeline of assigned customer vehicle deliveries, coordinating closely with Sales Specialists to align on delivery readiness
- Conduct pre-delivery conversations with customers to confirm delivery details, set expectations, and schedule delivery appointments
- Deliver vehicles either at Lucid delivery centers or off-site, tailoring the delivery experience to the customer's needs - including virtual orientations
- Guide customers through the key features and functions of their Lucid vehicles during the delivery ceremony, ensuring a personalized and informative orientation
- Manage vehicle readiness for each delivery by coordinating with Delivery Operations, Service, and Logistics — including staging vehicles and performing final quality checks
- Conducted post-delivery follow-ups with customers to ensure satisfaction and address any questions or concerns
- Schedule and manage the "grounding" and intake appointments for lease returns
- Supported daily operations at delivery center, collaborating with team members to maintain smooth workflow
Member Services Representative (Remote)
5 Months- Delivers exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Resolved customer inquiries and complaints efficiently, enhancing customer satisfaction.
- Ensured compliance with customer call guidelines to maintain service quality and efficiency. for service levels, handle time and productivity.
- Met customer call guidelines for service levels, handle time and productivity.
- Addressed customer inquiries through telephone, email, and in-person interactions to provide support and assistance. from customers seeking assistance.
Staff Accountant
3 Months- Reconciled discrepancies in accounts and financial documentation to ensure accuracy.
- Managed financial operations, month-end reporting, and reconciliations to maintain timely financial oversight.
- Assessed accuracy, completeness and integrity of corporate financial records.
- Prepared and published financial statements within preset deadlines to support organizational transparency.
- Managed large amounts of financial data using balance sheets, profit and loss reports and online databases.
Assistant Branch Manager
1 Year 4 Months- Developed sales strategy to meet established sales objectives.
- Supervised team of nine branch employees, providing performance evaluation recommendations to enhance team effectiveness.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Developed sales strategy aligned with branch objectives, driving achievement of established sales goals.
- Developed and managed employee schedules, balancing individual requests and requirements with business needs.
- Supervised and evaluated staff, fostering skill improvement and facilitating advancement opportunities.
Education
BBA - Business Administration - Finance, History
Skills
Inventory Management
Operational Problem Solving
Cost Management
Financial Oversight
Proficient with Microsoft Office
Team Collaboration
Training Coordination
Customer Relationship Management
Customer satisfaction
Operational Leadership
Timeline
Vehicle Operation Specialist
Lucid Motors
01.2025 - CurrentRead More
Sr. Delivery Associate
Lucid Motors
10.2024 - 01.2025Read More
Member Services Representative (Remote)
Alegeus
10.2023 - 03.2024Read More
Staff Accountant
Enterprise Rent-A-Car
12.2022 - 03.2023Read More
Assistant Branch Manager
Enterprise Holdings Inc., Rent-A-Car
08.2021 - 12.2022Read More
Baruch College of The City University of New York
BBA from Business Administration - Finance, History
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