James Crosby
Portland
Summary
Dedicated Customer Support Specialist with proven skills in complaint handling and conflict resolution. Expertise in managing customer accounts and delivering empathetic service, ensuring satisfaction and timely issue resolution.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
Work History
Customer Support Specialist
Maine Health
Portland
07.2025 - 01.2026
- Provided timely support to customers via phone and email, resolving inquiries efficiently.
- Managed customer accounts, ensuring accurate information was updated promptly.
- Collaborated with cross-functional teams to address complex customer issues effectively.
- Treated each customer with empathy and care while ensuring they receive the medical help they needed.
Assistant Branch Manager
Bangor Savings Bank
Multiple
08.2017 - 10.2025
- Supervised daily operations, ensuring compliance with federal, state, and Bangor Savings Bank's regulations and policies.
- Led training sessions for new staff, enhancing team performance and customer service skills. All while making it a fun environment.
- Analyzed branch performance metrics to identify opportunities for process improvements.
- Coordinated marketing initiatives to promote financial products and increase customer engagement.
- Comfortable with Jack Henry, Fiserv, and Teller Cash Recyclers.
Education
High School Diploma -
09.1986 - 06.1989
Associate of Science -
09.1989 - 06.1992
Skills
- Problem-solving
- Complaint handling
- Customer relationship management (CRM)
- CRM software
- Data entry
- Help desk support
- Conflict resolution
- Live chat support
- Appointment scheduling
- Payment processing
- Multitasking and organization
- Customer service excellence
- Empathy and patience
Timeline
Customer Support Specialist - Maine Health
07.2025 - 01.2026
Assistant Branch Manager - Bangor Savings Bank
08.2017 - 10.2025
University of Southern Maine - Associate of Science,
09.1989 - 06.1992
Washington Academy - High School Diploma,
09.1986 - 06.1989