James Cullom
Hazel Green,AL
Summary
Accomplished Assistant Manager with a proven track record at National Coatings & Supplies, enhancing customer satisfaction and streamlining operations. Expert in money handling and staff supervision, I fostered team motivation and leveraged product knowledge to exceed performance goals. Achieved significant reductions in cash discrepancies, demonstrating a strong blend of analytical and interpersonal skills.
Overview
29
29
years of professional experience
Work History
Assistant Manager
National Coatings & Supplies
10.2013 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Assistant Manager
Moores Auto Paint
09.2004 - 10.2013
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Manager
Reid's Auto Color & Equipment
09.1997 - 09.2004
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Delivery Driver
Reid's Auto Color & Equipment
09.1995 - 09.1997
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
Education
High School Diploma -
Lee High School
Huntsville, AL05.1996
Skills
Money Handling
Customer Relations
Team motivation
Product and service knowledge
Staff Supervision
Timeline
Assistant Manager
National Coatings & Supplies
10.2013 - Current
Assistant Manager
Moores Auto Paint
09.2004 - 10.2013
Manager
Reid's Auto Color & Equipment
09.1997 - 09.2004
Delivery Driver
Reid's Auto Color & Equipment
09.1995 - 09.1997
High School Diploma -
Lee High School
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