James Culver
Dothan
Summary
Dynamic Direct Support Professional with proven expertise at PHP Of Alabama in client support and crisis intervention. Adept at fostering independence through tailored care plans and community integration. Strong problem-solving skills complemented by effective communication ensure client safety and satisfaction. Committed to enhancing life skills and promoting positive behavioral outcomes.
Overview
3
3
years of professional experience
Work History
Direct Support Professional
PHP Of Alabama
03.2024 - Current
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Assisted disabled clients to support independence and well-being.
- Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
Call Center Representative
Mrs Bpo LLC
07.2024 - 09.2024
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Front End Associate
Walmart
11.2023 - 04.2024
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Replaced merchandise stock throughout check-out lines and end-cap displays.
Supervisor
Axtion Air Jump & Sports
01.2022 - 07.2023
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Education
High School Diploma -
Dothan High School
Dothan AL05.2023
Skills
- Time management
- First aid and safety
- Behavior redirection
- Client support
- Decision-making support
- Relationship building
- Goal setting
- Team collaboration
- Social skills development
- Progress documentation
- Safety monitoring
- Community integration
- Transportation assistance
- Case management
- Problem-solving
- HIPAA compliance
- Verbal and written communication
- Adaptability and flexibility
- Positive reinforcement
- Life skills training
- Record keeping
- Charting and documentation
- Fast learner
- Critical thinking
Timeline
Call Center Representative
Mrs Bpo LLC
07.2024 - 09.2024
Direct Support Professional
PHP Of Alabama
03.2024 - Current
Front End Associate
Walmart
11.2023 - 04.2024
Supervisor
Axtion Air Jump & Sports
01.2022 - 07.2023
High School Diploma -
Dothan High School
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