James Cummons
Breckenridge,CO
Summary
Forward-thinking professional who generates high-quality work. Leverages tools and knowledge to drive success. Service-oriented and performance-driven with excellent organizational, multitasking and problem-solving skills.
Overview
14
14
years of professional experience
Work History
Assistant Director of Owner Relations
Breckenridge Grand Vacations
Breckenridge, CO
09.2019 - Current
- Oversees the management of 53 employees to ensure efficient operations of the organization.
- Coordinated financial activities, budgeting, and forecasting for assigned departments.
- Developed strategies to drive revenue growth and maximize profitability.
- Developed and implemented strategies for the optimization of telecom resources.
- Developed and implemented strategies to improve customer service levels, reduce costs, and increase operational efficiency.
Owner Support Manager
Breckenridge Grand Vacations
Breckenridge, CO
10.2018 - 09.2019
- Managed daily operations of the contact center, including staffing, scheduling, and customer service.
- Developed training materials for new and existing staff members on call handling procedures, policies, and customer service techniques.
Owner Support Assistant Manager
Breckenridge Grand Vacations
Breckenridge, CO
03.2016 - 10.2018
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Monitored employee attendance records, timekeeping, and payroll information.
Senior Owner Support Specialist
Breckenridge Grand Vacations
Breckenridge, CO
10.2013 - 03.2016
- Developed client relationships through proactive outreach, regular check-ins, and continued follow-up.
- Resolved customer inquiries in a timely manner while maintaining an exceptional level of service.
- Provided accurate information on products and services to customers.
Owner Support Specialist
Breckenridge Grand Vacations
Breckenridge, CO
10.2012 - 10.2013
Shop Manager
Rockport Granite
Rockport, Maine
04.2012 - 10.2012
- Assessed customer requirements and preferences for stone fabrication projects.
- Installed completed stone fabrication projects in residential and commercial spaces.
- Collaborated with other team members to ensure that all projects met customer expectations.
- Operated machinery safely according to manufacturers' instructions and safety regulations.
River Guide
Crab Apple Whitewater
West Forks, Maine
04.2010 - 04.2012
- Organized and led daily safety orientations for customers.
- Instructed clients on proper rafting techniques including how to maneuver the boat in whitewater rapids.
- Assisted clients with equipment, such as life jackets and paddles.
- Ensured client's safety by monitoring them throughout their journey.
Education
Bachelor of Arts -
University of Maine At Farmington
Farmington, ME05-2010
Skills
- Leadership Development
- Revenue Forecasting
- Customer Service
- Inventory Management
- Organizational Management
- Public Speaking
Boards/Community Involvment
- Carriage House Board- Member 2019-2021
- Carriage House Board- President 2021-2024
- NICE Customer Advisory Board- Member 2023-2024
- Summit County Baseball Tee Ball Coach- 2023-2024
Accomplishments
- 2016- American Resort Development Association- Silver Award Finalist
- 2017- BGV Coach of the Year
- 2022- BGV Kaizen Award
- 2023- BGV Greatest Achievement Award
Timeline
Assistant Director of Owner Relations
Breckenridge Grand Vacations
09.2019 - Current
Owner Support Manager
Breckenridge Grand Vacations
10.2018 - 09.2019
Owner Support Assistant Manager
Breckenridge Grand Vacations
03.2016 - 10.2018
Senior Owner Support Specialist
Breckenridge Grand Vacations
10.2013 - 03.2016
Owner Support Specialist
Breckenridge Grand Vacations
10.2012 - 10.2013
Shop Manager
Rockport Granite
04.2012 - 10.2012
River Guide
Crab Apple Whitewater
04.2010 - 04.2012
Bachelor of Arts -
University of Maine At Farmington
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