James Cunningham
Toledo,OH
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
19
19
years of professional experience
Work History
Team Lead
Nesco Resource
06.2023 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
Driver
TGL Logistics
01.2023 - 06.2023
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Delivered goods and products to customer on time and in excellent condition.
Manager
SKUnited
01.2021 - 01.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Improved safety procedures to create safe working conditions for workers.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Driver
Zebar Enterprises
04.2011 - 01.2021
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Delivered goods and products to customer on time and in excellent condition.
Package Handler
FedEx Ground
04.2008 - 04.2011
- Followed safety regulations to maintain safe work environment.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used hand-held scanners and physical logs to accurately track item movements.
Manager
Convergys
04.2005 - 04.2008
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Managed call center of 300 averaging 50 calls per agent per day
Education
Computer Programming
Stautzenberger College
Maumee, OHHigh School Diploma -
Temple Christian High School
Toledo, OH06.1985
Skills
- Trend Tracking
- Production Monitoring
- Performance Monitoring
- Regulatory Compliance
- Workplace Safety
- Complaint Resolution
- Team Supervision
- Call Center Operations
- Issue Resolution
- Attention to Detail
- Conflict Resolution
- Problem-Solving
- Onboarding and Orientation
Timeline
Team Lead
Nesco Resource
06.2023 - Current
Driver
TGL Logistics
01.2023 - 06.2023
Manager
SKUnited
01.2021 - 01.2023
Driver
Zebar Enterprises
04.2011 - 01.2021
Package Handler
FedEx Ground
04.2008 - 04.2011
Manager
Convergys
04.2005 - 04.2008
Computer Programming
Stautzenberger College
High School Diploma -
Temple Christian High School
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