James Daily
Warwick,Rhode Island
Summary
Experienced and efficient Data Entry Administrator familiar with a variety of software and willing to learn new systems. Expertise in identifying errors in source materials while proofreading data already entered into the system. Creative thinker who often comes up with new ways to increase productivity. Self-driven team player who enjoys working individually or with others.
Overview
19
19
years of professional experience
Work History
Direct Care
J. Arthur Trudeau Memorial Center
3445 Post Road, Warwick , RI 02886
2009.07 - Current
- Assisting disabled adults in community
- Helping with household chores, budgeting, shopping
- Advising and supporting clients with personal goals
- Documenting progress and issues in client notes
- Forwarding concerns to caseworkers
- Documented client progress and services performed, reporting changes in client condition to manager or supervisor
- Arranged transportation and accompanied patients to doctors' offices and errands
Order Administrator
Schneider Electric
Kingston , RI
2004.03 - 2017.02
- Prioritized and retrieved orders from Order Entry E-fax Queue via Lotus Notes
- Cross-referenced information on orders with in-house configuration software to determine product itemization
- Entered orders totaling up to $1 million using modified Oracle platform accurately, ensuring excellent customer service
- Determined product availability according to date and distribution center using modified Oracle platform and via contact with product planners in order to minimize shipping delays and costs
- Entered important notes regarding order details with Project Coordinator, Distribution Center, Shipping Company, Customer, and End User
- Forwarded order information, including ETAs and shipment details, to Project Coordinator and Customer
- Entered asset information into modified Siebel/In Touch platform to ensure timely and accurate service scheduling and warranty entitlement by Service Order Entry Team
- Provided status reports to Project Coordinators, Sales, and Planning regarding orders
- Worked closely with Team Lead, Department Head, and Order Entry in Costa Mesa office to standardize Order Entry processes and bring them into line with corporate procedure, driving both time and cost savings
- Developed process to file and archive orders and supporting material electronically using existing systems, reducing carbon footprint, saving storage space, reducing time spent filing, and providing secure and easily accessible archive of previous orders
- Entered annual million dollar+ Home Depot rollout, working closely with Project Manager
- Tested and developed process to prioritize certain high-volume customers in order queue
- Created numerous reference materials for coworkers using Photoshop, Microsoft Word, Microsoft Powerpoint, Microsoft Excel
- Multiple monthly award winner for accuracy and other Key Performance Indicators
- Examined orders to confirm accuracy, completeness and adherence to customer requirements
- Processed customer orders in line with established policies and procedures
- Input order information into system and updated customer accounts to document and track customer orders
- Developed and implemented strategies to increase efficiency in order processing
- Double-checked customer orders and information before filling out order forms to prevent unnecessary delays and errors
- Utilized customer service software to accurately enter customer data, process orders and update customer records
- Informed supervisors and coworkers of inventory needs and double-checked supplies before completing customer orders
- Maximized customer satisfaction by checking outgoing documents and shipment labels for accuracy and conformance to outlined customer requirements and preferences
Education
Additional Coursework - Psychology
General Psychology
Abnormal Psychology
Creative Writing
Associate of Science - General Studies
1996
- 3.0GPA
- Sociology, Social Psychology
- Algebra for Technology
- Astronomy I and II
- Introduction to Computers
Skills
- Microsoft Office
- Oracle
- Lotus Notes
- Siebel / InTouch
- Photoshop / G.I.M.P
- VSDC Video Editor
- Photography/Videography
- Dedicated team player
- Accurate and detailed
- Flexible
- Independent worker
- 70 WPM typing speed
Timeline
Direct Care - J. Arthur Trudeau Memorial Center
2009.07 - Current
Order Administrator - Schneider Electric
2004.03 - 2017.02
Rhode Island College - Additional Coursework, Psychology
Knight Campus - Community College of Rhode Island (CCRI) - Associate of Science, General Studies
Similar Profiles
Andrew FrenzeAndrew Frenze
Special Olympics Volunteer at J Arthur Trudeau Memorial CenterSpecial Olympics Volunteer at J Arthur Trudeau Memorial Center
Jennifer ClarkeJennifer Clarke
ABA Support Staff at J Arthur Trudeau Memorial CenterABA Support Staff at J Arthur Trudeau Memorial Center
Beverly KerrBeverly Kerr
Pre-Clearance Manager at J Arthur Dosher Memorial HospitalPre-Clearance Manager at J Arthur Dosher Memorial Hospital