Maria Burch
Winston-Salem,NC
Summary
Healthcare professional with extensive experience in managing direct care operations. Known for improving care delivery and maintaining high standards of patient satisfaction. Focuses on team collaboration and adapts seamlessly to changing needs. Skilled in staff leadership and care coordination.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Direct Care
Horizons Residential Care Ctr
11.2024 - Current
- Coordinated and delivered direct care to patients with profound disabilities.
- Mentored and supervised direct care staff, leading to improved quality of service and reduced turnover rates.
- Collaborated closely with registered nurses while providing direct care which contributed towards better clinical decision-making processes resulting in improved care outcomes.
Benefits Advisor
Insight Global
03.2024 - 12.2024
- Advise current employees on the range of benefits available
- Manage the flow of call volume and coordinate as the supervisor as needed
- Equip myself daily of new knowledge of existing clients benefits package to better assist employees inquiries.
Medical Receptionist
CSL Plasma
10.2022 - 02.2024
- Perform assessments to determine donor suitability
- Take vital signs including weight, temperature, blood pressure, protein levels, and hematocrit levels
- Give donor information on improving habits to improve donor suitability.
Direct Support Professional
Rescare
12.2012 - 02.2024
- Helping patients with daily activities, accompanying them to appointments, cooking and serving meals, performing light housekeeping duties, running errands, and help them develop a sense of independence in spite of having physical or developmental disabilities.
Claims Service Representative
AMR
01.2022 - 08.2022
- Handled calls and filed claims for a third party administrator for life insurance and annuity companies
Education
Bachelor of Science - Social Work
University of Phoenix-Online Campus
Phoenix, AZ12-2025
Skills
- Autism Experience
- Caregiving
- Cooking
- Developmental Disabilities Experience
- Home Care
- Meal Preparation
- Medication Administration
- Food Preparation
- Vital Signs
- Special Education
- Laundry
- Special Needs
- Tutoring
- Customer service
- Patient Care
- Teaching
- Senior Care
- Microsoft Excel
- Microsoft Word
- Call center
- Work from home
- HIPAA
- Medical office experience
- Organizational skills
- Typing
- Administrative experience
Certification
- CPR Certification
- First Aid Certification
Timeline
Direct Care
Horizons Residential Care Ctr
11.2024 - Current
Benefits Advisor
Insight Global
03.2024 - 12.2024
Medical Receptionist
CSL Plasma
10.2022 - 02.2024
Claims Service Representative
AMR
01.2022 - 08.2022
Direct Support Professional
Rescare
12.2012 - 02.2024
- CPR Certification
- First Aid Certification
Bachelor of Science - Social Work
University of Phoenix-Online Campus
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