Dedicated and compassionate Registered Nurse (RN) with progressive 27 year career history in direct patient care, triage and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service.
Overview
24
24
years of professional experience
Work History
Compliance and Persistency Nurse
CVS Health
03.2023 - Current
Contacted patients regarding prescribed specialty medications and completed assessments over the phone while documenting and working with multiple computer programs and screens.
Training of patients and families in the self injection process of their specialty medications.
Complete required reporting of any adverse events in patients who are taking specialty medications.
Maintained or exceeded production standards while working remotely in a work from home position.
Registered Nurse
BayCare Clinic Interventional Neurology
03.2020 - Current
Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process and management and lifestyle options relating to stroke, aneurysms, and other vascular conditions of the brain and neck.
Trained new nurses in proper techniques, care standards, operational procedures and safety protocols.
Provided direct patient care in a clinic setting along with phone triage of patients calling with concerns.
Organized and managed care of patients undergoing various endovascular procedures along with preoperative and post operative education.
Conferred with physicians to discuss diagnoses and devise well-coordinated treatment approaches.
Updated patient charts with data such as medications to keep records current and support accurate treatments.
Registered Nurse Neurosurgery
BayCare Clinic Neurological Surgeons
05.2000 - 12.2019
Triaged patient phone calls and collaborated with physicians in providing answers to patient concerns and questions.
First Assistant in Neurosurgical Brain, Spine, and Peripheral Nerve procedures.
Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process and management and lifestyle options.
Conferred with physicians to discuss diagnoses and devise well-coordinated treatment approaches.
Used Microsoft Word and other software tools to create documents and other communications.
Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.