James D’Amour II
American Automobile Association, AAA
FORTLAUDERDALE
24
years of professional experience
Results-driven sales leader with extensive experience in call center operations, customer retention, and team coaching. Skilled in CRM accuracy, objection handling, and cross-functional coordination to support promotions, pricing updates, and campaign messaging. Focused on improving conversion and service quality.
Work History
Call Center Sales Representative
8 Years 9 Months.
- Coordinated with cross-functional teams to align promotions, pricing updates, and campaign messaging.
- Boosted customer satisfaction by implementing targeted sales strategies and providing personalized solutions.
- Led call center sales team, coaching agents to improve conversion, objection handling, and customer retention.
Lead Sales Coordinator
14 Years 11 Months- Coordinated sales pipeline updates across CRM systems, ensuring accurate opportunity tracking and task follow-up.
- Scheduled client meetings, presentations, and internal reviews to support seamless sales operations.
- Prepared proposals, quotations, and contract documentation while maintaining compliance with sales standards.
Education
Bachelor of Science - Marketing Communications
Skills
Sales proficiency
Call center operations
CRM software
Performance tracking
Industry awareness
Results-driven approach
Resilience under pressure
Building rapport
Sales strategy development
Timeline
Call Center Sales Representative
American Automobile Association, AAA
01.2018 - CurrentRead More
Lead Sales Coordinator
Google Max
02.2003 - 01.2018Read More
San Francisco State University
Bachelor of Science from Marketing Communications
Read More