James Davila
Spicewood,TX
Summary
Results-driven manager with extensive experience in optimizing daily operations and training staff. Known for improving service efficiency and fostering positive customer interactions, contributing to increased satisfaction and loyalty.
Dedicated professional with a proven track record in enhancing customer satisfaction and streamlining processes. Strong multitasking abilities and attention to detail ensure efficient operations and positive client relationships.
Overview
8
8
years of professional experience
Work History
Service Advisor
Nxtlvl Marine
Lakeway, TX
02.2026 - Current
- Assisted customers in identifying service needs and scheduling appointments efficiently.
- Provided detailed information on service options, enhancing customer understanding and satisfaction.
- Collaborated with technicians to ensure timely completion of service requests and accurate communication.
- Managed customer inquiries, resolving issues promptly to maintain positive client relationships.
Service Manager
Boat Town
Kingsland, TX
07.2024 - 02.2026
- Managed daily operations, ensuring exceptional customer service and satisfaction.
- Coordinated scheduling for service technicians to optimize workflow and resource allocation.
- Trained new staff on company policies, service procedures, and customer interaction techniques.
- Implemented process improvements that enhanced service efficiency and reduced turnaround times.
Service Manager
Nxtlvl Marine
Lakeway, TX
03.2022 - 07.2024
- Resolved customer complaints promptly, fostering positive relationships and repeat business.
- Monitored inventory levels, ensuring adequate supplies for seamless service delivery.
- Collaborated with sales team to align service offerings with customer needs and market trends.
- Maintained accurate records of services rendered, facilitating efficient reporting and analysis.
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
Warranty Administrator
Austin Boats and Motors
Lakeway, TX
06.2020 - 03.2022
- Processed warranty claims efficiently, ensuring compliance with company policies and procedures.
- Coordinated communication between customers and service departments to resolve warranty issues promptly.
- Maintained accurate records of warranty transactions in proprietary database systems.
- Developed standardized documentation practices that enhanced claim processing accuracy and consistency.
- Analyzed warranty data to identify trends and recommend process improvements for efficiency.
- Collaborated with vendor representatives to address complex warranty claims and negotiate resolutions.
- Streamlined claim approval processes, reducing turnaround time and improving customer satisfaction ratings.
- Maintained thorough records of all warranty claims, ensuring accurate documentation and timely submissions.
Service Advisor
Crestview Rv Superstore
Georgetown, TX
11.2018 - 06.2020
- Maintained service records and documentation, ensuring accuracy and compliance with company standards.
- Supported inventory management by tracking parts availability for scheduled services and repairs.
- Coordinated follow-up communications with clients post-service to ensure ongoing satisfaction and loyalty.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
Education
High School Diploma -
Marble Falls High
Marble Falls, TXSkills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Strong work ethic
- Listening skills
- Attention to detail
- Excellent communication
Timeline
Service Advisor
Nxtlvl Marine
02.2026 - Current
Service Manager
Boat Town
07.2024 - 02.2026
Service Manager
Nxtlvl Marine
03.2022 - 07.2024
Warranty Administrator
Austin Boats and Motors
06.2020 - 03.2022
Service Advisor
Crestview Rv Superstore
11.2018 - 06.2020
High School Diploma -
Marble Falls High