James Davis
Lakeland,FL
Summary
Dynamic operations leader with a proven track record at Big Storm Brewing, excelling in strategic planning and process improvement. Enhanced operational efficiency across multiple locations while fostering teamwork and collaboration. Skilled in cost control and staff training, driving significant improvements in employee performance and customer satisfaction.
Overview
11
11
years of professional experience
Work History
Director of Operations
Big Storm Brewing
05.2020 - 05.2025
- Oversaw daily operations across five restaurant and brewing locations.
- Established benchmarks for team management to enhance employee facilitation.
- Engaged with ownership to ensure goals for cost, labor, product management, and profits were consistently met.
- Managed end-to-end processes for opening three unique sites.
Head Bartender
Big Storm Brewing
05.2018 - 02.2020
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Special Needs Associate
Pinellas County School District
05.2014 - 02.2019
- Managed hands-on educational support for special needs students in a classroom setting.
- Work directly with lead teacher to build lesson plans and facilitate classroom activities.
Server
Outback Steakhouse
05.2016 - 05.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Associate Of Applied Arts -
St. Petersburg College
Clearwater, FL05.2010
Skills
- Operational efficiency
- Operations oversight
- Strategic planning
- Strategic planning and execution
- Business management
- Process improvement
- Quality assurance
- Cost control
- Leadership training
- Schedule oversight
- Operations management
- Teamwork and collaboration
- Team leadership
- Staff training/development
- Customer service
Timeline
Director of Operations
Big Storm Brewing
05.2020 - 05.2025
Head Bartender
Big Storm Brewing
05.2018 - 02.2020
Server
Outback Steakhouse
05.2016 - 05.2018
Special Needs Associate
Pinellas County School District
05.2014 - 02.2019
Associate Of Applied Arts -
St. Petersburg College
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