JAMES DENDRIC
Saco,ME
Summary
23 years of experience as a Field Service Technician with hands on experience. experience in Access Control ,CCTV/IP camera and burglary systems .strong in all three phase of the cable and satellite industry (TV,Internet,VOIP).
Strong problem solving skills
Overview
23
23
years of professional experience
Work History
Field Service Technician
ADT Security
10.2020 - 10.2024
- Company Overview: Ability to display knowledge of codes and regulations related to the work
- Ensure that all systems and components are maintained according to industry standards and the operational requirements of the customer
- Communicate with customers on job status or completion (installation or Serves)
- Install security systems or appropriate devices, dismantle and/or reconstruct equipment as required by customer or the Company
- Test and repair alarm systems already in place
- Perform inspections to ensure alarms are installed according to code
- Ability to display knowledge of codes and regulations related to the work
Lead Field Service Technician
TriWire
12.2018 - 08.2020
- Company Overview: Clear understanding of all Installation and Quality Standards
- Lead Installer be required to perform all intermediate and advanced installation work
- Perform Site Surveys and gather required data in approved format as assigned by task
- Perform patching and cross-connect actions as assigned by task
- Deliver Inspection Reports as required
- Follow all company's procedures and protocols
- Work quickly but accurately
- Responsible for the training of new employee
- Clear understanding of all Installation and Quality Standards
- Required to trained all new technicians
- Responsible for Quality check
Cable Technician
Visionpro
10.2017 - 11.2018
- Maintain cable systems by installing, troubleshooting, repairing, and upgrade of cable infrastructure
- Installation of data network hardware
- Rework for all requests before starting work
- Perform site surveys before approving work
- Perform problem resolution analysis, and break/fix of data infrastructure issues relevant to services in this SOW
- Understand the scope of work and customer profitability objectives and time frames
Satellite Technician
Goodman Network
09.2014 - 08.2016
- Ensure all installations are done to quality standards
- Maintain cable systems by installing, troubleshooting, repairing, and upgrading cable infrastructure
- Installation and maintenance of data & voice communication systems
- Order and maintain inventory
- Investigate customer issues and design appropriate solutions
Satellites Technician
Direct Sat USA
02.2010 - 01.2012
- Install system in residences and businesses
- Determine the best location for the strongest single reception
- Follow proper work and safety procedures
- Performed inventory control each and every week
- Install and troubleshoot paging systems and other electronics
- Identify, track and remove abandoned cable
- Order and maintain inventory stock supplies
Alarm Services Technician
Brinks Home Security
01.2007 - 02.2008
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines
- Followed established procedures for inspection of system , performing needed maintenance.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Inspected, evaluated and calibrated electrical systems and components.
- Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
- Tested systems, noting issues and completing preventive maintenance.
Lead Field Service Technicial
Dish Network
12.2001 - 11.2007
- Company Overview: Ensures enterprise installation and activation dates are met to 100% and related orders are completed by their due date
- Responsible for field trouble resolution on all devices within the network
- Responsible for the installation, test, and turn up of all central office, master control
- Ensures enterprise installation and activation dates are met to 100% and related orders are completed by their due date
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
Education
High School Diploma -
Ramapo High School
Spring Valley, NY06.1999
Skills
- CCTV
- Data Entry
- Fast Learner
- Intercom
- Problem-solving
- Positive attitude
- Customer service
- Teamwork and coordination
- Customer training
- Repair and installation
- Diagnostic testing
- Burglary and fire alarm
- Cable and low voltage
Skill
- Experience with analog CCTV systems and DVR's, CCTV IP Camera's, Access control systems, intercom systems, Networking equipment, wireless point-point remote
- Able to apply common sense, theory, and experience to decision- making
- Comfortable performing repetitive technical and manual work
- Ability to work independently and with or or as a team
- Self-motivated/ fast learner/ team player with the ability to master new technologies.
- Ability to adapt to changing environments
- Good customer facing and problems solving skills
- Multi-task in fast paced environments
Timeline
Field Service Technician
ADT Security
10.2020 - 10.2024
Lead Field Service Technician
TriWire
12.2018 - 08.2020
Cable Technician
Visionpro
10.2017 - 11.2018
Satellite Technician
Goodman Network
09.2014 - 08.2016
Satellites Technician
Direct Sat USA
02.2010 - 01.2012
Alarm Services Technician
Brinks Home Security
01.2007 - 02.2008
Lead Field Service Technicial
Dish Network
12.2001 - 11.2007
High School Diploma -
Ramapo High School