James Denson
Austell,USA
Summary
Rexible, can complete quality work efficiently and with minimal supervision. Offers strengths in team working and time management. Comfortable sitting for long periods, lifting up to 30 pounds and managing task and completing.
Overview
6
6
years of professional experience
Work History
Manager
Djuans Bistro
01.2025 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
Bartender
Djuans Bistro
05.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Optimized beverage cost and waste management, regularly reviewing and adjusting pour sizes and inventory levels.
Bartender
TopGolf
05.2023 - Current
- Food Service
- Food Preparation
- Beverage Preparation
- Menu Memorization
- Performed opening and closing duties including restocking supplies.
- Grected customers and provided excellent customer service.
- Developed good working relationships with fellow employees through effective communication.
- Poured wine, beer and cocktails for patrons.
Barback
TopGolf
11.2022 - Current
- Assisted bartenders by stocking beer, wine, liquor, and other bar items.
- Cleaned the bar area including counters, glasses, and utensils throughout shift.
- Corsistently checked inventory levels and communicated needs to management team.
Mascot Performer
Georgia State University
04.2019 - 04.2021
- Stayed in peak physical condition to maintain capability for handling long hours in heavy, hot costumes
- Improvised fun and engaging answers to questions from young children and parents
- Entertained audiences through cheer routines, dances and personal post-event contact
- Kept costumes and equipment performance-ready with careful attention to repairs and cleaning
- Stayed in character throughout photo sessions to give fans memorable experiences
- Made special efforts to connect with young, disabled and VIP fans and promote organizational loyalty.
Car washer/Detailer
Tephsoal
04.2019 - 07.2019
- Maintained cleanliness and organization of the workplace, promoting a positive image for the company.
- Greeted customers and guided cars into washing and detailing area.
- Vacuumed and steam cleaned interior floors carpet and seating.
- Cleaned windows, mirrors, headlights, taillights, and waxed, and power buffed exterior.
- Enhanced customer satisfaction by providing thorough and efficient car washing services.
- Pressure washed car exterior, wheel wells, and tires.
- Developed strong customer relationships through friendly interactions and prompt service delivery.
- Ensured a safe working environment by adhering to all safety protocols and guidelines.
Education
Bachelors of Science -
Georgia State University
Atlanta, GA05.2022
Associate of Science - undefined
Georgia State University
05.2019
Skills
- Interior and exterior cleaning
- Supply inventory management
- Client relationship management
- Teambuilding
- Active Listening
- Customer service
- Decision-making
- Time management
- Team leadership
- Staff management
- Staff training and development
- Relationship building
Timeline
Manager
Djuans Bistro
01.2025 - Current
Bartender
Djuans Bistro
05.2024 - Current
Bartender
TopGolf
05.2023 - Current
Barback
TopGolf
11.2022 - Current
Mascot Performer
Georgia State University
04.2019 - 04.2021
Car washer/Detailer
Tephsoal
04.2019 - 07.2019
Associate of Science - undefined
Georgia State University
Bachelors of Science -
Georgia State University
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