James Diaz
Tempe,AZ
Summary
Versatile Operations Director with proven abilities to manage across all levels of electrical construction. Talented in developing partnerships, overseeing personnel and developing/implementing plans to meet goals.
Proven leader with 30yrs in the electrical trade, now Director of Operations managing & training team leaders, staff, coordinating electrical projects and analytical problem-solving. Optimizing resources to achieve ever changing and challenging goals & deadlines.. Diplomatic in resolving disputes and coordinating diverse teams.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Director of Operations
Aspen Electric
11.2022 - Current
- Led cross-functional teams for successful completion of projects, resulting in increased productivity.
- Implemented data-driven decision-making processes to enhance operational performance and achieve targets.
- Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Enhanced employee engagement by developing training programs, fostering a collaborative culture, and promoting professional development opportunities.
- Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
- Championed quality assurance efforts by establishing rigorous standards and monitoring adherence to maintain high levels of service delivery.
- Mitigated risks by developing comprehensive contingency plans that ensured business continuity during unforeseen events or challenges.
- Delivered exceptional customer experiences by implementing strategies focused on meeting evolving needs and expectations.
Owner
TheoCentric Electric
08.2008 - Current
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decisionmaking.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
Education
Associate of Applied Science - Electrical Construction
Maricopa Community Colleges - Gateway Community College
Phoenix, AZ05.2008
Bachelor of Science - Journeyman Wireman
IBEW Local 640 Joint Apprenticeship Training Prgm
Phoenix, AZ05.2007
Skills
- Strategic Planning & Execution
- Capital Spending
- Leadership Training
- Schedule Oversight
- Cost Control
- Operations Oversight
- Quality Assurance
- Customer Service
- Logistics Coordination
- Workforce Planning
- Contract Negotiation
- Conflict Resolution
Certification
Residential & Commercial License in State of AZ ROC 247855
Languages
Spanish
Professional Working
Timeline
Director of Operations
Aspen Electric
11.2022 - Current
Owner
TheoCentric Electric
08.2008 - Current
Associate of Applied Science - Electrical Construction
Maricopa Community Colleges - Gateway Community College
Bachelor of Science - Journeyman Wireman
IBEW Local 640 Joint Apprenticeship Training Prgm
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