James Dickey

In charge of ensuring that the games were being operated correctly and players paid correctly per the state approved game rules.

• Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.

• Managed staff scheduling, hiring and training processes.
• Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
• Provided guidance and support to team members regarding problem resolution and customer service issues.
• Conducted regular performance reviews for all employees in the branch.

• Dealt a variety of card games including Blackjack, Poker, Baccarat and Pai Gow.
• Managed overall operation of casino table games in assigned pits in accordance with applicable state regulations, company policies and internal controls.