James Diggins
North Olmsted,Ohio
Summary
A result orientated and celebrated Sales and Marketing professional with 10+ years of experience, skills in communication and problem solving, recently secured PMA Certification with Basic Blueprint reading and safety training
Overview
16
16
years of professional experience
Work History
Machine Operator, Catcher, Packaging
Talan Products Inc
Cleveland, OH
12.2023 - Current
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
- Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
- Replenished materials and supplies as needed to maintain production.
- Consistently met deadlines by prioritizing tasks effectively and efficiently managing resources.
Dog Daycare Trainer, Caretaker
TCI
Trumbull, Ohio
12.2022 - 09.2023
- Enhanced trainee engagement through interactive workshops and hands-on activities.
- Cared For Faculty memebers Dogs
Campaign Manager
Integrity Solutions
Lakewood, Ohio
09.2022 - 09.2023
- Advised camp management of camper-related issues and helped to formulate targeted resolution plans.
- Managed vendor relationships, negotiating contracts and ensuring adherence to established timelines and budgets.
- Supervised young campers in recreational activities such as youth sports, aquatics, and arts, and crafts.
- Planned and implemented [Type] camp unit's daily activities to encourage campers' personal growth and positive peer relationships.
- Drove successful product launches by crafting compelling narratives around new offerings supported by engaging visuals.
Commercial Marketing Agent
SP Data
Cleveland, Ohio
11.2016 - 02.2020
- Evaluated campaign performance metrics to assess effectiveness of marketing initiatives and inform future decision-making processes.
- Developed corporate communications strategies, programs and projects.
- Streamlined internal communication channels by creating a central repository for important documents such as style guides, templates, and project updates.
- Conducted market research and analysis to identify consumer trends and preferences.
- Coordinated with sales and operational teams to verify alignment of marketing initiatives with company goals.
- Determined customers' needs and provided brand awareness and recommendations to fulfill requirements.
- Trained and motivated teams of 20+
- Designed and implemented sales training program and documentation.
- Fostered a positive learning environment that encouraged open dialogue, collaboration, and continuous improvement among team members.
Account Manager
Dun and Bradstreet
Twinsburg, Ohio
12.2008 - 03.2010
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
Education
40+ Credits towards Associates Marketing Degree -
Elyria, OhioAssociate of Arts - Marketing
LCCC
Elyria, OHTowards Employment Career Readiness Training -
MAGNET
Cleveland, OhioSkills
- Business to Business relations
- Basic blueprint reading
- Proper PPE /Safety trained
- Quality assurance
- Good communication skills
- Work Experience
- Met production quota
- Problem Solver
- Computer Savvy
- Training experience
- Worked with Business owners to help meet their need, using Excel spreadsheets in real time to present how I could help them grow their business and possible Return on Investments
- Oversaw follow up, caring for client needs, and any issues/ concerns along the way
- Taught cognitive behavior training to up to 23 incarcerated individuals on a weekly basis
- Trained and cared for Correctional Workers dogs
- Trained groups of up to 20 agents in sales practices and procedures
- Met and exceeded sales quotas on a daily, weekly, monthly, and annual basis consistently
- Always try to be the hardest working man in the building
- Very quick learner/ easy to train
- Worked in manufacturing helping to keep up with production in packaging and basic knowledge of machine operation
- Coached struggling agents to improve their production as well as quality assurance
- Functioned within a team environment of 50
Mystory
James Diggins, I stick to a routine consistently, writing daily and weekly tasks and goals down on paper, prioritizing each task by its level of importance and setting specific time frames to complete each task. I prepare in advance for my morning the night before and get adequate rest to ensure my energy levels are high enough to last me through the day. I stay ready for unexpected obstacles to arise, by staying ready I do not need to get ready., How did you get through the challenges to learn the skill or knowledge? I had many battles and I learned both victory and defeat. I probably learned more from the times I was defeated and failed than anything else in life. I learned how to take constructive criticism and how to give it without coming off as offensive. I learned how to be a man of integrity. Stay true to my principles and be the same man in all my affairs by leaning on my core beliefs of working hard, being prepared, responsible, punctual, honest, open minded, objective, and assertive. Have I mastered myself? Not yet but that keeps me motivated to keep learning and keep growing., Why is teamwork important? We are all working together to reach a common goal. Keeping our clients and customers happy so we can continue to grow and be profitable. There is no role that is not significant in reaching our overall goals as a company. The better we each do at our jobs the better the company does, which gives us more job security and a better quality of life.
Timeline
Machine Operator, Catcher, Packaging
Talan Products Inc
12.2023 - Current
Dog Daycare Trainer, Caretaker
TCI
12.2022 - 09.2023
Campaign Manager
Integrity Solutions
09.2022 - 09.2023
Commercial Marketing Agent
SP Data
11.2016 - 02.2020
Account Manager
Dun and Bradstreet
12.2008 - 03.2010
40+ Credits towards Associates Marketing Degree -
Associate of Arts - Marketing
LCCC
Towards Employment Career Readiness Training -
MAGNET