JAMES DINEEN

• Investigated product integrity and warranty claims to identify failure points and enhance product reliability.
• Collaborated with Customer Service team to establish warranty qualifications for claims processing.
• Generated monthly warranty and product integrity reports for management review.
• Worked with quality and category teams to analyze trends for addressing customer-reported quality issues.
• Maintained and updated online technical database to ensure accurate information access.
• Participated in DFMEA meetings to address potential failure modes and improve designs.

• Front end cashier for grocery store
• High level costumer service

• Ensured timely picking and delivery of Prime Now orders while interfacing with each customer to ensure satisfactory results.
• Implemented technology at several locations and provided training

• Scheduling for busy relocation office
• Managing moving logistics, hotel reservations and resident benefits administration for up to nine projects simultaneously
• Resident file maintenance
• Bookkeeping and monthly bank reconciliations for client trust accounts

Developed and managed comprehensive costing, purchasing, ordering, and inventory database across five branches to maximize cost savings.

• Collaborated with executive chef and kitchen managers to achieve 15% cost reduction while ensuring product quality over two years through detailed cost analysis.
• Facilitated weekly interdepartmental meetings to promote collaboration and address operational challenges.

• Ensured timely production of weekly show while coordinating a diverse field of talent to work together and independently. Oversaw all document preparation.
• Took support lead for managers and ensured smooth transitions between departments while working with managers to ensure consistency.