James D McKee
Jackson,TN
Overview
31
31
years of professional experience
Work History
Customer Service Representative
CVS CareMark
Jackson, TN
09.2023 - Current
- Take inbound calls for Member prescription needs
- Went over insurance needs and Prior Authorizations for Member Medicines
- Refilled members Prescriptions for them
- Resolved issues with Prescriptions and Pharmacy questions
- Made sure HIPAA was followed for the members and kept their information safe
- File Grievances for the member where necessary
- Used tools like TEAMS for group chat and video meetings and trainings
- Used saleforce as our daily system
IT Helpdesk Support
Spheris/Medquist/3M
Franklin, TN
07.2010 - 09.2023
- Troubleshoot application errors and network connectivity
- Add User/Computers to groups on Domain in Server 2003
- Manage Email accounts on Multiple Exchange Servers
- Research reports and transcription jobs as to why they do not send or pull up correctly
- Remote into PC to repair various programs and Database issues
- Use Altiris to push Applications remotely
- Troubleshoot VPN and internet connectivity
- Use Active Directory to reset VPN and Windows Credentials
- Utilize One Note to create a centralized knowledgebase for issues found
- Use Outlook to notify team supervisors for employee outages and PC issues
- Use Remedy ticketing system to track issues and communicate current open issues
- Worked with HIPAA Compliance keeping information secure
- Used Jira as the main ticketing system
Assistant Technician
Asurion
Smyrna, TN
05.2009 - 03.2010
- Diagnose and repair cell phones on a metrics system
- Found ways to repair phones with the least amount of parts used
- Use Outlook to manage newly released information on different phones
- Use proprietary software to track the work done on the phones
Helpdesk Analyst (Contract)
CodeWorks – Link2Gov
Nashville, TN
10.2008 - 05.2009
- Monitor email and phone for incidents
- Create tickets and assign them to appropriate department
- Research incidents and follow up with the clients with updates or solutions
- Use Outlook to notify supervisors for issues with the system
- Use Remedy ticketing system to track issues and communicate current open issues
- Troubleshoot VPN and internet connectivity
Desktop/Network Support
Self Employed
Nashville, TN
09.1995 - 01.2010
- Supplied home network installation and software support.
- Replaced and upgraded Desktop/Laptop parts according to clients needs.
- Supported hardware and installed software and drivers for client’s computers including backups.
- Migrated clients computers from XP to Vista.
- Did technical support by phone for various clients
Desktop Support Analyst (Contract)
Everest Technologies – Centerstone
Nashville, TN
02.2008 - 10.2008
- Image new PCs for new clients.
- Add printers to PCs and move PCs as clients move to different offices.
- Drive to remote locations to troubleshoot PC and network issues.
- Add PCs to the domain in Server 2003 and setup outlook accounts with Exchange
- Load various types of software according to the client’s needs.
- Setup PDA phones to sync with outlook and GroupWise mail server.
- Troubleshoot VPN and internet connectivity
- Use Outlook to notify team supervisors for employee outages and PC issues
- Use Remedy ticketing system to track issues and communicate current open issues
- Worked with HIPAA Compliance keeping information secure
Laptop Repair Technician (Contract)
Select Staffing -- Quanta
La Vergne, TN
04.2007 - 10.2007
- Laptop support technician for Gateway/Hp – Jobs included
- Found software solutions for client issues using Windows XP, 2000, and Vista.
- Found hardware solutions for client’s laptops.
- Insured reliability and system stability before clients received Laptop.
Desktop/Network Support Technician (Contract)
MSI Strategic
Nashville, TN
12.2006 - 03.2007
- Installed networking cables and setup terminals for clients.
- Found software solutions for Dell and IBM computers using Windows NT, 2000, 2003, and XP.
- Provided hardware solutions for Dell and IBM computers.
LCD Repair Technician II (Contract)
Spherion -- Jabil
Memphis, TN
11.2006 - 12.2006
- Dell LCD Solutions for end users – Jobs included
- Provided hardware solutions for LCD integrity.
- Updated LCD firmware to latest revisions.
- Insured reliability before shipping to end users.
Laptop Repair Technician (Contract)
Flextronics
Memphis, TN
10.2006 - 11.2006
- Laptop support technician for Apple computers – Jobs included
- Found software solutions for client issues using Mac OSX and Linux.
- Found hardware solutions for client’s laptops.
- Insured reliability and system stability before clients received Laptop.
Laptop Repair Technician (Contract)
Solectron
Memphis, TN
06.2006 - 10.2006
- Laptop support technician for Dell/HP – Jobs included:
- Found software solutions for client issues using Windows XP, 2000, and Linux.
- Found hardware solutions for client’s laptops.
- Insured reliability and system stability before clients received Laptop.
Timeline
Customer Service Representative
CVS CareMark
09.2023 - Current
IT Helpdesk Support
Spheris/Medquist/3M
07.2010 - 09.2023
Assistant Technician
Asurion
05.2009 - 03.2010
Helpdesk Analyst (Contract)
CodeWorks – Link2Gov
10.2008 - 05.2009
Desktop Support Analyst (Contract)
Everest Technologies – Centerstone
02.2008 - 10.2008
Laptop Repair Technician (Contract)
Select Staffing -- Quanta
04.2007 - 10.2007
Desktop/Network Support Technician (Contract)
MSI Strategic
12.2006 - 03.2007
LCD Repair Technician II (Contract)
Spherion -- Jabil
11.2006 - 12.2006
Laptop Repair Technician (Contract)
Flextronics
10.2006 - 11.2006
Laptop Repair Technician (Contract)
Solectron
06.2006 - 10.2006
Desktop/Network Support
Self Employed
09.1995 - 01.2010