James Docherty
Angel Fire,NM
Summary
Resourceful Independent Insurance Adjuster experienced in claim investigation, damage assessment, and negotiation. Achieved fair settlements through effective communication, problem-solving, and time management. Contributed to cost reduction as SUI Investigator by implementing results-oriented strategies, while maintaining a focus on construction inspections and workers' compensation claims.
Overview
1
1
Certification
21
21
years of professional experience
Work History
Independent Insurance Adjuster
Renfroe Associates
08.2018 - 08.2020
- Evaluated claims to determine coverage and liability issues.
- Investigated insurance claims through interviews and site inspections.
- Collaborated with clients to gather necessary documentation for claims processing.
Insurance Customer Service Representative
Renfroe Associates
Birmingham, AL
04.1999 - 08.2019
- Educated customers on policy features and benefits effectively.
- Assisted clients with policy inquiries and coverage options.
- Handled customer complaints with empathy and professionalism.
- Developed strong relationships with clients by providing exceptional customer service.
- Processed claims and coordinated with adjusters for timely resolution.
- Maintained accurate client records in company database systems.
Education
Strathbungo Senior Secondary
Glasgow Scotland , UK ASSOCIATE IN CLAIMS - Insurance And Risk Management
AICPCU
Angel Fire, NMSkills
- Claims evaluation
- Liability assessment
- Insurance regulations
- Documentation management
- Problem solver
- Customer service
Certification
- Insurance license
- Associate degree
Timeline
Independent Insurance Adjuster
Renfroe Associates
08.2018 - 08.2020
Insurance Customer Service Representative
Renfroe Associates
04.1999 - 08.2019
Strathbungo Senior Secondary
ASSOCIATE IN CLAIMS - Insurance And Risk Management
AICPCU