James Dockery
Charlotte,NC
Summary
Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical, and detail-oriented. Also willing to take on any task to support team and help business succeed. Offers strong customer service and team oriented abilities. Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
11
11
years of professional experience
Work History
Bartender Shift Manager
El Thrifty Social
Charlotte, NC
07.2023 - 09.2024
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
- Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Established rapport with regular patrons through attentive service, fostering loyalty to the establishment.
- Set up bar for operation, obtained cash bank, and stocked service bar.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Consistently maintained a clean and organized bar area, ensuring compliance with health and safety regulations.
- Improved customer satisfaction by delivering prompt and efficient service during busy shifts.
- Trained new bartenders on mixing techniques, customer service standards, and company policies, ensuring a high-quality experience for all guests.
- Kept bar presentable and well-stocked to meet customer needs.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted in managing special events such as private parties or corporate functions, coordinating staff efforts for seamless execution.
- Managed inventory levels effectively to reduce waste and optimize stock availability for customers.
Bartender
STK
Charlotte, NC
06.2024 - 09.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Sales Associate
Victra Verizon
Charlotte, NC
03.2023 - 07.2023
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Engaged with customers to effectively build rapport and lasting relationships.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Collaborated with team members to achieve monthly sales targets.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Monitored sales trends to adjust sales strategies and meet changing customer demands.
- Increased customer loyalty with personalized shopping experiences and attentive service.
- Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
Fitness Coach
Body20
Charlotte, NC
11.2022 - 03.2023
- Educated clients on proper exercise technique, reducing the risk of injury while maximizing workout effectiveness.
- Developed strong member relationships with caring and collaborative approach.
- Provided coaching about healthy lifestyle strategies.
- Instructed on proper use of equipment for safety of all members.
- Collaborated with other fitness professionals to develop innovative and engaging group exercise programs.
- Modified workout plans according to fitness levels and medical considerations.
- Assisted with gym marketing efforts to attract new members and expand the facility''s reach within the community.
- Led by example through maintaining personal fitness levels and adhering to professional standards of conduct within the gym environment.
Sales Associate
Light Bulb Depot
Charlotte, NC
11.2021 - 03.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Marketing Associate
New Age Marketing
Charlotte, NC
07.2021 - 11.2021
- Boosted brand visibility by developing and executing targeted marketing campaigns.
- Enhanced social media presence with creative content and effective targeting.
- Collaborated with sales team to drive revenue growth, implementing data-driven marketing tactics.
- Implemented customer relationship management system to better track and analyze customer interactions.
- Supported the design process of various promotional materials including brochures, flyers, banners, and advertisements.
Warehouse Packer
Amazon
Charlotte
01.2021 - 07.2021
- Packed merchandise quickly, protected products from damage during shipping, located and assembled finished goods, worked effectively with a diverse team, contributed ideas for improving work processes, and assisted with tasks during slow periods.
Sales Associate
At&t
Rockingham
08.2019 - 06.2020
- Located items for customers, resolved customer concerns, helped customers navigate the store, processed payments, maintained a calm demeanor, and met or exceeded sales goals.
Sales Associate
Tidal Wave Auto Spa
Abeerdeen
08.2019 - 12.2019
- Washed cars to customer satisfaction, increased customer satisfaction by solving issues, recorded customer information, and maintained a clean work environment.
Assistant General Manager
Hibbett Sports
Rockingham
08.2018 - 05.2019
- Achieved operational, financial, and customer service targets, cultivated a positive culture, increased sales through coaching and motivation, and guaranteed top-notch service standards.
Bar Back/ Food Runner/ Bar Tender
Double Tree by Hilton Hotel
Fayetteville
11.2016 - 06.2017
- Maintained attractive storage for drinks, cleaned work stations, supported efficiency by restocking, assisted bartender, and satisfied guests with prompt assistance.
Shipping
Big Rock Sports
Hampet
06.2013 - 11.2013
- Tracked production activities, avoided product damage, readied items for shipment, labeled and packaged items, and used a computer to generate shipping labels.
Education
Communications
Methodist University
Fayetteville, NC06.2017
Skills
- Management
- Excellent Customer Service
- Strong Work Ethic
- Strong multitasking
- Liquor, beer, and wine knowledge
- Highly reliable
- Outgoing Personality
- Engaging personality
- Hospitality service expertise
- Salesmanship
Timeline
Bartender
STK
06.2024 - 09.2024
Bartender Shift Manager
El Thrifty Social
07.2023 - 09.2024
Sales Associate
Victra Verizon
03.2023 - 07.2023
Fitness Coach
Body20
11.2022 - 03.2023
Sales Associate
Light Bulb Depot
11.2021 - 03.2022
Marketing Associate
New Age Marketing
07.2021 - 11.2021
Warehouse Packer
Amazon
01.2021 - 07.2021
Sales Associate
At&t
08.2019 - 06.2020
Sales Associate
Tidal Wave Auto Spa
08.2019 - 12.2019
Assistant General Manager
Hibbett Sports
08.2018 - 05.2019
Bar Back/ Food Runner/ Bar Tender
Double Tree by Hilton Hotel
11.2016 - 06.2017
Shipping
Big Rock Sports
06.2013 - 11.2013
Communications
Methodist University