James Dorsey
Manning,SC
Summary
Dynamic manager with a proven track record at Georgetown County, excelling in strategic planning and team leadership. Enhanced service delivery through effective staff training and development, achieving significant improvements in operational efficiency. Skilled in conflict resolution and budget management, fostering a collaborative environment that boosts employee morale and customer satisfaction.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Manager
Georgetown County
01.2023 - Current
- Led operational initiatives to enhance service delivery across departments.
- Developed and implemented strategic plans aligning with organizational goals.
- Mentored team members to promote professional growth and performance improvement.
- Analyzed program effectiveness, recommending improvements for increased efficiency.
- Oversaw budget management, ensuring compliance with financial regulations and policies.
- Coordinated cross-departmental collaborations to optimize resource allocation and project outcomes.
- Conducted performance evaluations, fostering accountability and continuous development within teams.
- Facilitated training sessions on best practices and standard operating procedures for staff efficiency.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Accomplished multiple tasks within established timeframes.
- Controlled costs to keep business operating within budget and increase profits.
- Cross-trained existing employees to maximize team agility and performance.
- Improved safety procedures to create safe working conditions for workers.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Supervisor
Georgetown County
04.2014 - 01.2023
- Supervised daily operations, ensuring compliance with safety regulations and policies.
- Coordinated staff schedules to optimize workflow and maintain project timelines.
- Trained and mentored new employees on operational procedures and best practices.
- Implemented process improvements, enhancing efficiency in service delivery to the community.
- Managed conflict resolution among team members, fostering a collaborative work environment.
- Oversaw project execution, ensuring adherence to budgetary constraints and deadlines.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Reduced conflict incidents significantly, fostering cohesive team environment through effective conflict resolution strategies.
Education
Associate of Science - Management
Horry-Georgetown Technical College
Conway, South Carolina, SC12-1997
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Staff training and development
- Staff management
- Goal setting
- Strategic planning
- Policy implementation
- Workforce management
- Coaching and mentoring
Accomplishments
- Supervised team of 60 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- CM - Certified Manager Certification for Class 3 and Class 2 Landfills
Timeline
Manager
Georgetown County
01.2023 - Current
Supervisor
Georgetown County
04.2014 - 01.2023
Associate of Science - Management
Horry-Georgetown Technical College
Leadership ward
I received the Leadership award for 2015 and 2018 for Georgetown Public Services Division.
Certificate for SC recyclers