James Douglas
Worcester,MA
Summary
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Overview
3
3
years of professional experience
Work History
Assistant Grocery Manager
Goretti's
Millbury, MA
11.2023 - Current
- Monitored stock levels and ordered inventory as needed.
- Resolved customer complaints in a timely manner.
- Ensured compliance with all health and safety regulations.
- Set up promotional displays to maximize visibility.
- Developed strong relationships with suppliers to ensure competitive prices.
- Evaluated performance of employees on a regular basis.
- Coordinated with other departments to ensure smooth workflow.
- Delivered expert customer service to store patrons and assisted with locating desired items.
- Lead by example and took responsibility for all actions drive culture of performance excellence.
- Distributed daily tasks to appropriate employees and checked to complete duties within expected time frames.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Assigned work and monitored performance of project personnel.
Auto Care Sales Assoc.
Walmart Stores,INC
Worcester, MA
02.2023 - 11.2023
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Organized stockroom shelves according to size, color or style.
- Built relationships with customers to encourage repeat business.
- Handled customer complaints in a professional manner.
- Ensured compliance with all safety regulations while handling hazardous materials.
- Maintained cleanliness of store environment including floors, windows, displays.
- Engaged customers in friendly, professional dialogue to determine needs.
- Received and displayed product shipments on store retail shelves upon delivery.
- Increased purchase amounts by cross-selling with similar products.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
Grocery Team Member
Price Chopper
Worcester, MA
02.2022 - 07.2022
- Stocked shelves with merchandise and rotated products to ensure freshness.
- Unloaded trucks of incoming merchandise onto sales floor safely and efficiently.
- Organized backroom stock areas for efficient retrieval of products during order fulfillment process.
- Ensured that all displays were properly merchandised with correct signage, pricing information, promotional materials.
- Operated forklift, flatbed and hand jack to receive, rotate and replenish products.
- Examined grocery products to immediately remove from stock expired or spoiled items, adhering to "first in, first out" rule.
- Identified and quickly handled spill clean-up.
- Escorted customers to appropriate aisles or shelves to assist with purchasing decisions.
Food and Consumables TA
Walmart Stores,INC
Leicester, MA
03.2021 - 01.2022
- Received deliveries and stocked shelves with incoming food items.
- Verified expiration dates on products to ensure freshness.
- Rotated stock to maintain product freshness.
- Assisted customers with locating desired items in the store.
- Cleaned and organized store shelves, coolers, and freezers.
- Maintained a clean and safe work environment by adhering to all sanitation requirements.
- Reported any damaged goods or discrepancies to store manager immediately.
- Transported large quantities of stock from backroom areas to sales floor.
- Built displays according to company guidelines for promotional items.
- Worked closely with other team members to ensure smooth operations.
- Assisted with unloading trucks using appropriate material handling equipment.
- Utilized hand-held scanners to track merchandise movements within the facility.
- Faced products on shelves and displays to meet company policies.
- Replenished items to maintain stock availability.
- Updated product labels to reflect accurate pricing.
- Greeted customers and retrieved requested products to drive satisfaction.
- Stocked shelves, racks and bins with new or transferred merchandise.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Packed and unpacked items, checking breakables before stocking on shelves.
Education
High School Diploma -
South High School Community
Worcester, MA06.2022
Skills
- Inventory Control
- Customer Needs Assessment
- Promotional Support
- Product Sales
- Sales Development
- Cash Register Operation
- Inventory Tracking
- Client Service
- Service-Oriented
- Customer Service
- Money Handling
- Excellent Communication Skills
- Merchandising Understanding
- Retail Store Operations
- Outgoing Personality
- Complex Problem-Solving
- Display Setup
- Positive and Professional
- Flexible Schedule
- POS System Operation
- Stocking and Receiving
- Sales Training
- Dispute Mediation
- Merchandising Knowledge
- Shipment Processing
- Teamwork and Collaboration
Hobbies
Cars
Military
Gaming
weightlifting
firearms
References
References available upon request.
Timeline
Assistant Grocery Manager
Goretti's
11.2023 - Current
Auto Care Sales Assoc.
Walmart Stores,INC
02.2023 - 11.2023
Grocery Team Member
Price Chopper
02.2022 - 07.2022
Food and Consumables TA
Walmart Stores,INC
03.2021 - 01.2022
High School Diploma -
South High School Community