James DuCharme
Customer Success Sales Support
Foothill Ranch,California
Summary
Dynamic XaaS Software Specialist at Computacenter with a proven track record in billing accuracy and customer relationship management. Adept at driving solution development and fostering cross-functional collaboration, I excel in optimizing sales processes and enhancing team performance, ensuring exceptional service delivery and satisfaction.
Overview
25
25
years of professional experience
Work History
XaaS Software Specialist
Computacenter
Irvine, California
05.2024 - Current
- Manage all aspects of XaaS support for the entire organization
- Create quotes from BOM's to present to sales team
- Execute invoicing issues to improve billing processes for the outside selling team
- Work closely with the finance & accounting teams, assisting with quotes, billing & discrepancies
- Perform all functions to track & report all stages of the sales cycle in the Salesforce CRM system
- Develop & drive solution opportunities assigned to multiple territories
- Engage with all internal departments to organize renewal opportunities, reporting & order tracking
- Work closely with adjacent pro services, engineering, technical teams & Sr. management
- Responsible for software order generation, renewals & billing tracking through SAP system
Sr. SDR - Channel Sales & Operations Advocate
US CAD
Foothill Ranch, California
12.2017 - 01.2024
- Managed channel partner opportunities & all aspects of CRM support for the entire organization
- Qualified all incoming leads to secure new business transactions
- Executed invoicing issues to improve billing processes for the outside selling team
- Worked closely with the finance & accounting teams, assisting with quotes, billing & discrepancies
- Performed all functions to track & report all stages of the sales cycle in the NetSuite CRM system
- Developed & drive solution opportunities assigned to multiple territories
- Engaged with all internal departments to organize renewal opportunities, reporting & order tracking
- Worked closely with adjacent pro services, engineering, technical teams & Sr. management
- Was responsible for software licensing generation, deployment & renewals
Inside Sales Representative
GETAC
Irvine, California
11.2016 - 12.2017
- Supported the outside sales team, reseller channel partners and associated distributors to complete the sales cycle.
- Qualified all incoming leads to secure new business transactions
- Created and execute campaigns to generate new business opportunities
- Worked closely with the channel partners, distributors & field representatives to prepare quotes, custom product SKU builds and special pricing
- Performed all functions to track all stages of the sales cycle in the Salesforce CRM system
- Followed up to support multiple sales territories & assist to close sales opportunities
- Engaged with all internal departments to ensure accuracy across all product workflows
- Worked closely with the solution architect team and adjacent technical
- Addressed and manage concerns related business opportunities within the channel
Inside Sales Manager
KODAK ALARIS
Foothill Ranch, California
02.2014 - 11.2016
- Supported the sales team with new business lead generation to qualify & drive enterprise platform solution sales.
- Worked closely with the marketing team to follow-up on trade show & webinar campaigns
- Managed the CRM system to upload, assign & distribute leads to the outside sales teams
- Pre-qualified leads from webinars & marketing campaigns
- Scheduled virtual sync meetings with outside sales teams to further qualify suspects
- Attended local trade shows and events relevant to new business development
- Supported IM, ECM, CEM and all related aspects of CX omnichannel technologies
Inside Sales Coordinator
KOFAX
Irvine, California
05.2012 - 02.2014
- Supported a national sales territory for the sale of various software solution offerings.
- Serviced national direct field sales, partner sales channels and end-user customers
- Processed complex product quotes
- Processed comples purchase orders
- Supported customer requests for software licensing configurations
- Managed monthly reseller partner calls and monthly updates
- Qualified and distributed leads to channel partners and internal sales teams
- Successfully completed requests to meet customer & sales field demands
Sales Operations Analyst
APPLIED MEDICAL
Rancho Santa Margarita, California
07.2009 - 05.2012
- Managed national sales requests to respond and service customer and distributor pricing requests
- Assisted with sensitive pricing requirements and difficult situations to qualify pricing approvals
- Worked closely with Senior Management teams to complete the pricing approval process
- Shared communication with Customer Relations, Field Operations and Distributors
- Was awarded a 100% satisfaction response from the sales team
- Completed the Applied Medical QSR Training with the highest score
- High Score Service Mentor Training, Customer Satisfaction
- Awarded high scores for SAP system training modules
- Designed desk operating procedures for the pricing department
- Trained newly hired team members
- Generated reports for pricing data analysis
- Developed new procedures to enhance and improve the current pricing renewal process
Marketing Manager II
INGRAM MICRO, INC.
Santa Ana, California
04.2007 - 07.2009
- Managed business relationships within Ingram Micro's premier channel marketing program, the VentureTech Network
- Hosted bi-annual chapter events for VTN members
- Served as the western region BDM for over 170 VTN members
- Enforce VTN value
- Scheduled meetings with account executives to track progress of VTN value
Business Development
NewWave Technologies
Foothill Ranch, CA
06.2004 - 04.2007
- Supported the outside sales team, reseller channel partners and associated independent software vendors to complete the sales cycle
- Worked closely with the marketing team to follow up on trade show and webinar campaigns
- Qualified all incoming leads to secure new business transactions
- Attended local trade shows and events generating new business development
Inside Sales
Cranel Inc.
Aliso Viejo, CA
02.2001 - 06.2004
- Supported the outside sales team, reseller channel partners and associated independent software vendors to complete the sales cycle
- Worked closely with the marketing team to follow up on trade show and webinar campaigns
- Qualified all incoming leads to secure new business transactions
- Attended local trade shows and events relevant to new business development
Education
Business Administration
UNIVERSITY OF MICHIGAN
Business and Marketing
UNIVERSITY OF CALIFORNIA
Business Administration
CALIFORNIA STATE UNIVERSITY
Skills
- High Energy Team Player
- Experienced in Purchasing, Billing & Quoting Processes
- Superior Communication Skills
- Experienced in Time & Materials Record Keeping
- Strong Acumen to Review Documents
- Superior Customer Success Advocate
- Advanced in various Systems Operations
- Experienced in Technical Cross Functional Communication
- Strategic Market Planning
- Distributor & OEM Relations
- Superior Networking Skills
- Experienced in Sourcing & Procurement
- Experienced in Microsoft Suite Functions
- Experienced in Several CRM Systems
- XaaS management
- SAP systems
- Salesforce CRM
- Quoting processes
- Billing accuracy
- Customer relationship management
- Sales cycle reporting
- Data analysis
- Effective communication
- Problem solving
- Cross-functional collaboration
- Attention to detail
- Lead qualification
- Solution development
- Performance optimization
- Adaptability and flexibility
- Relationship building
- Creative problem solving
- Multitasking capacity
- Teamwork
- Active listening
- Creative and innovative
- Idea development and brainstorming
- Performance improvement
Computer System Experience
- ERP
- MRP
- Salesforce
- Oracle NetSuite
- Microsoft Dynamics
- SAP
- Outlook
- Microsoft Excel
- PowerPoint
- Word
Additional Employment Experience
- McDonald Douglas Corp, Huntington Beach, Huntington Beach, California, Production Services
- General Motors, Flint, Michigan, Electrical Engineering & Product Planning
Professional Development
- Sandler Institute Sales Training/Certification
- JB Sales Certification
- CompTia | Certified Document Imaging Architect
- Bluebeam Sales Certified
- Autodesk Sales Certified
Timeline
XaaS Software Specialist
Computacenter
05.2024 - Current
Sr. SDR - Channel Sales & Operations Advocate
US CAD
12.2017 - 01.2024
Inside Sales Representative
GETAC
11.2016 - 12.2017
Inside Sales Manager
KODAK ALARIS
02.2014 - 11.2016
Inside Sales Coordinator
KOFAX
05.2012 - 02.2014
Sales Operations Analyst
APPLIED MEDICAL
07.2009 - 05.2012
Marketing Manager II
INGRAM MICRO, INC.
04.2007 - 07.2009
Business Development
NewWave Technologies
06.2004 - 04.2007
Inside Sales
Cranel Inc.
02.2001 - 06.2004
Business Administration
UNIVERSITY OF MICHIGAN
Business and Marketing
UNIVERSITY OF CALIFORNIA
Business Administration
CALIFORNIA STATE UNIVERSITY