James Duirden
Lufkin,TX
Overview
1
1
Certification
14
14
years of professional experience
Work History
Service Drive Manager
Kimber Eakin Kia
06.2025 - 06.2026
- Streamlined service drive operations, enhancing customer experience and satisfaction.
- Trained and mentored team members to improve service efficiency and workflow.
- Implemented process improvements that reduced service wait times significantly.
- Coordinated daily activities among service advisors to ensure optimal resource allocation.
- Collaborated with management to establish strategic goals for service department growth.
- Led initiatives aimed at increasing customer retention through improved service delivery.
- Utilized data analysis tools alongside management software systems aiding the betterment of strategic planning within the department.
- Contributed significantly towards achieving annual targets set out by senior management via consistently monitoring individual departmental KPIs.
- Managed daily operations of the service drive, delegating tasks to team members for optimal efficiency and productivity.
Commercial Sales Manager
Autozone
06.2020 - 08.2024
- Developed and implemented strategic sales plans to drive business growth and exceed revenue targets.
- Managed a team of sales professionals, providing guidance, coaching, and support to optimize performance and achieve sales objectives.
- Cultivated relationships with key clients and stakeholders to identify new business opportunities and expand market reach.
- Analyzed market trends and competitor activity to make data-driven decisions and adapt sales strategies for maximum effectiveness.
Cannon Crewmember
Texas Army National Guard
10.2012 - 06.2020
- Operated and maintained artillery pieces to ensure accuracy and reliability during live-fire exercises and training missions.
- Demonstrated proficiency in ammunition handling and safety procedures, resulting in zero accidents or incidents.
- Collaborated with team members to effectively execute firing missions, showcasing strong communication skills under high-stress situations.
- Conducted routine equipment inspections and repairs, contributing to a 100% operational readiness rate for the cannon crew.
District Manager
Complete Nutrition
02.2013 - 12.2019
- Developed and implemented strategic sales plans to achieve and exceed revenue goals within assigned district.
- Managed a team of 30 sales representatives, providing coaching, training, and support to drive performance and meet objectives.
- Conducted regular store visits and performance reviews to ensure compliance with company standards and policies.
- Analyzed market trends and competitor activities to identify opportunities for growth and expansion within the district.
Education
No Degree - Business Communication
Tyler Junior College
Tyler, TX Skills
- Biochemical
- Transportation
- Business Development
- Representative
Certification
- 07/2024 Chemotherapy (Hazardous) Drugs Transportation Safe Medication Management Association
- 07/2024 Bloodborne Pathogen(BBP) Integrity Medical Courier Training
- 07/2024 HIPAA-only Course Integrity Medical Courier Training
Timeline
Service Drive Manager
Kimber Eakin Kia
06.2025 - 06.2026
Commercial Sales Manager
Autozone
06.2020 - 08.2024
District Manager
Complete Nutrition
02.2013 - 12.2019
Cannon Crewmember
Texas Army National Guard
10.2012 - 06.2020
No Degree - Business Communication
Tyler Junior College