James Durham
Douglasville,GA
Summary
Dynamic hospitality professional with extensive experience, excelling in customer service and responsible alcohol service. Proven track record in training staff and enhancing guest experiences through engaging interactions. Strong multitasking abilities and complex problem-solving skills ensure efficient operations and high customer satisfaction in fast-paced environments.
Overview
18
18
years of professional experience
Work History
Bartender
China Clipper
Olympia, WA
04.2011 - 01.2026
- Crafted and served diverse cocktails and beverages to enhance guest experiences.
- Maintained cleanliness and organization of bar area, ensuring compliance with health standards.
- Collaborated with kitchen staff to coordinate timely food and drink service for patrons.
- Engaged with customers to provide recommendations, fostering positive relationships and repeat business.
- Trained new bartenders on best practices for drink preparation and customer interaction techniques.
- Monitored customer behavior, addressing concerns promptly to maintain a safe environment.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Logisitics Manager
Washington Renaissance Arts and Education Society
Pacific Northwest
07.2016 - 10.2024
- Coordinated logistics operations to ensure timely delivery of art supplies.
- Managed inventory levels, optimizing stock management processes for efficiency.
- Developed and implemented transportation strategies to reduce costs and improve service quality.
- Oversaw vendor relationships, negotiating contracts to enhance supply chain performance.
Kitchen Manager
Ranch House BBQ
Olympia, WA
08.2007 - 04.2016
- Oversaw daily kitchen operations, ensuring quality and safety standards were met consistently.
- Trained and mentored kitchen staff on food preparation techniques and safety protocols.
- Managed inventory levels, ordering supplies to maintain optimal stock for menu items.
- Developed and implemented efficient cooking processes to enhance food preparation times.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Consistently met or exceeded local health department inspection requirements through diligent adherence to safety protocols and maintaining thorough documentation records.
Education
High School Diploma -
Yelm High School
Yelm, WASkills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Engaging personality
- Responsible alcohol service
- Complex Problem-solving
- Handling difficult customers
- Cash register operation
- Memory retention
- Hospitality service expertise
- New hire training
- Beverage preparation
- Staff management
- Health codes compliance
Timeline
Logisitics Manager
Washington Renaissance Arts and Education Society
07.2016 - 10.2024
Bartender
China Clipper
04.2011 - 01.2026
Kitchen Manager
Ranch House BBQ
08.2007 - 04.2016
High School Diploma -
Yelm High School