JAMES DUVALL
Bel Air,MD
Summary
Experienced Business Manager skillful in monitoring and managing daily business operations with focus on continuous improvement. Transforms underperforming operations into successful enterprises using resourcefulness and high-level business acumen. Decisive and analytical with 30-year history of successful industry performance.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Harford County School Bus Driver
B & T Transportation
Bel Air, MD
01.2026 - Current
- Safely operated school buses, ensuring timely transportation of students to and from school.
- Conducted pre-trip inspections to verify vehicle safety and compliance with regulations.
- Managed student behavior during transit, promoting a safe and respectful environment.
- Communicated effectively with parents and school officials regarding route changes or delays.
Zone Business Manager
PepsiCo
Chesapeake Bay Zone
07.2013 - 12.2025
- Staffing/ Hiring/ Scheduling
- Local HR contact working alongside with Region HR.
- Administer discipline/ Coaching as needed.
- Manage Financials for the Zone, Manager all expense controls for the Zone.
- Set sales/ Uns plan for the Zone each period.
- Regulatory controls or the Zone, Manage timecards, paperwork retention, inventory, over and shorts, sales adjustments.
- Safety, manager and investigate all safety incidents. Work with safety managers to determine preventability and next steps. Support and help in the yearly Safety audits.
- DOT lead for the Zone. Work with DOT coordinator to complete all new driver’s files. Work with DOT managers on DOT audits.
Account Community Development Manager
PepsiCo
Baltimore Zone
01.2010 - 07.2013
- Called on The Drug Channel (Rite-Ad/ CVS/ Walgreens) in 2012, grew all 2 chains double digits for the region.
- Supported small chains to help in running ads and putting in price changes (High's/ Food Depot/ Gershbecks/ B Green).
- Called on Mom and Pop stores to show them how to sell more Frito-Lay product, grow their business.
- Work with Managers and routes sales reps to grow their business.
- Partnered with local organizations to expand access to social and community services.
- Participated in community events to promote services and engage with public.
Sales Safety Manager
PepsiCo
Baltimore/ Beltsville/ Northern Va.
02.2007 - 01.2010
- Hired all the Route Sales/ Detailers/ Merchandisers for 3 Zones, Baltimore/ Washington/ Northern Va.
- Did prescreen and presentations for large group of potential employees.
- Set up and ran background for all new hire.
- Set up in person interviews for all new hires.
- Set up route rides for all new hires.
- Helped and set up safety days for the Zones
- Interviewed and hired new full time warehouse staff for the Washington Zone when they did a special product.
District Sales Manager
PepsiCo
Baltimore
08.2001 - 02.2007
- Manage a team of 13 Route salespeople, small format.
- Helped them grow their business year after year.
- Worked with the RSRs to develop them, make them better.
- Grow sales and reduce costs.
- Won DSL of the year in 2006 for the Baltimore Zone
- Won DSL of the year in 2007 for the Baltimore Zone. (Won back to back in 2 different districts)
Route Sales Associate
PepsiCo
Baltimore
05.1999 - 08.2001
- Boosted revenues by upselling and cross-selling products to new and established customers.
- Stocked shelves and loaded orders to prepare deliveries.
- Completed daily pre- and post-trip vehicle inspections.
- Developed and implemented promotional strategies to boost sales and customer loyalty.
- Delivered orders to customers to drive full satisfaction.
- Handled customer concerns and issues by answering questions and escalating major problems to supervisor.
- Collaborated with customers to identify needs and provided catered solutions
Education
Associate of Science - Social Sciences
Essex Community College Baltimore Co Md
Essex, MDSkills
- Customer Relationship Management
- Project Management
- Process Improvement
- Cross-Functional Communication
- Business Administration
- Staff Training
- Staff Management
- Financial Management
- Regulatory Compliance
- Vendor Engagement
- Risk Assessment and Management
- DOT understanding
Certification
- DOT Medical card current through February 2027
- CDL B license current and in good standing
- Have School Buss/ Passenger/ Air Brake endorsements
Timeline
Harford County School Bus Driver
B & T Transportation
01.2026 - Current
Zone Business Manager
PepsiCo
07.2013 - 12.2025
Account Community Development Manager
PepsiCo
01.2010 - 07.2013
Sales Safety Manager
PepsiCo
02.2007 - 01.2010
District Sales Manager
PepsiCo
08.2001 - 02.2007
Route Sales Associate
PepsiCo
05.1999 - 08.2001
Associate of Science - Social Sciences
Essex Community College Baltimore Co Md