James Eby
Adair,Oklahoma
Summary
Experienced Relay Manager with strengths in workforce scheduling, Compliance, and performance reporting. Proven leadership of 17 employees, with a strong focus on compliance, coaching, and customer service.
Overview
31
31
years of professional experience
Work History
Relay Manager
Grand River Dam Authority
Pryor, Oklahoma
11.1995 - Current
- Led a team of 17 employees, ensuring high productivity and excellent customer service.
- Coached, mentored, and trained team members to strengthen job performance.
- Monitored staff performance and addressed performance issues to enhance team effectiveness.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Assigned tasks to associates based on skill level to support team productivity.
- Conducted performance reviews for team members.
- Recruited and hired qualified candidates to fill open positions.
- Maintained compliance with applicable laws, regulations, and industry standards.
- Created monthly reports for senior management summarizing operational performance metrics.
- Addressed customer complaints and issues promptly to uphold a positive brand image.
Education
Associate of Applied Science - Aeronautics
Spartan School of Aeronautics
Tulsa, OK01-1992
Skills
- Team supervision
- Recruitment interviewing
- Operational planning
- Performance reporting
- Cost control
- Regulatory compliance
Timeline
Relay Manager
Grand River Dam Authority
11.1995 - Current
Associate of Applied Science - Aeronautics
Spartan School of Aeronautics