James Edward Mathis
Liberty,TN
Summary
Dynamic IT professional with extensive experience at FedEx Logistics, excelling in hardware troubleshooting and technical support. Proven track record in problem resolution and effective communication, enhancing team collaboration and training. Skilled in Microsoft 365 and inventory management, consistently delivering quality assurance and maintaining high standards in service delivery.
Overview
2
2
years of professional experience
Work History
Fall Out Technician (Senior Computer Tech)
Fedex Logistics
Lebanon, TN
01.2025 - Current
- Diagnosed hardware issues for various computer models and systems.
- Repaired and replaced faulty components in desktop and laptop computers.
- Documented repair procedures and user support interactions for future reference.
- Well-rounded knowledge of Office 365.
Computer Technician
Fedex Logistics
Lebanon, TN
07.2023 - 01.2025
- Configured servers and laptops to customers' specifications.
- Maintained inventory of computer parts and peripherals for efficient operations.
- Provided training to fellow team members on proper IT standards and customer expectations.
Education
Associates of Science -
Motlow Community College
Skills
- Team collaboration
- Effective communication
- Problem resolution
- Multitasking
- Technical support
- Hardware troubleshooting
Hobbies and Interests
- Building Computers
- Building Software Applications
References
- Kody Carver, Coworker (FedEx), 931-434-0291
- Clint Robert, Coworker (Lifeway), 615-364-2611
Personal Information
Date of Birth: 02/25/98
Accomplishments
- I was given a Bravo Zulu award for my dedication and attention to detail during an End of Quarter
Timeline
Fall Out Technician (Senior Computer Tech)
Fedex Logistics
01.2025 - Current
Computer Technician
Fedex Logistics
07.2023 - 01.2025
Associates of Science -
Motlow Community College