James English
Fairburn,GA
Summary
Dedicated Human Resources professional with extensive experience in personnel administration, employee relations, training, compliance, and operations coordination. Background includes military HR leadership, municipal workforce supervision, and corporate customer service support. Proven ability to maintain confidential records, enforce policies, coach employees, conduct investigations, and support organizational goals. Strong working knowledge of Microsoft 365 and HR documentation systems.
Overview
32
32
years of professional experience
Work History
Compliance Officer
Newrest
Atlanta, GA
08.2023 - Current
- Coordinated interdepartmental communication to ensure precise and timely workforce allocation.
- Generated and circulated hourly reports to enhance operational oversight.
- Supported safety initiatives through thorough verification of employee and operational data during investigations.
- Maintained comprehensive records to support staffing compliance and enhance operational readiness.
- Managed monitoring of warehouse activities to uphold operational excellence and adherence to established protocols.
- Provided training sessions for staff on compliance protocols and best practices.
- Conducted audits to assess compliance with internal policies and external regulations.
- Promoted a culture of continuous improvement through ongoing evaluation and refinement of compliance program elements.
- Spearheaded investigations into potential violations, promptly addressing issues to maintain company reputation and avoid sanctions.
Route Supervisor
City of Atlanta
Atlanta, GA
08.2010 - 07.2023
- Supervised teams of CDL drivers and laborers, overseeing daily workforce performance and productivity.
- Investigated and resolved employee and citizen complaints in compliance with city policies.
- Conducted pre- and post-trip inspections to ensure regulatory and safety compliance.
- Completed and analyzed daily/monthly performance and safety reports.
- Coached employees on safety standards, performance expectations, and workplace conduct.
- Managed accountability for over $400,000 in city equipment and supplies.
- Enforced municipal ordinances and ensured regulatory compliance.
- Utilized Microsoft Excel and Microsoft 365 for workforce tracking and reporting.
Customer Service Representative
Kaiser Permanente
06.2001 - 08.2007
- Supported members in a high-volume call center environment handling sensitive medical and billing inquiries.
- Interpreted contracts to verify payment accuracy and compliance.
- Assisted in developing and implementing customer care guidelines and procedural updates.
- Reviewed accident reports and supported workplace safety initiatives.
- Ensured adherence to company policies and confidentiality standards.
Human Resources Specialist
United States Army
11.1993 - 04.2001
- Maintained and updated personnel records for 100+ soldiers daily with strict confidentiality.
- Processed promotions, assignments, finance documentation, and personnel actions.
- Conducted supervisory and professional development training courses.
- Advised soldiers on benefits, compensation, and career progression.
- Trained over 200 personnel in safety procedures and regulatory compliance.
- Prepared official correspondence, reports, and presentations using Microsoft Office.
Education
Human Resources Certification -
Fort Benjamin Harrison
IN05-1994
U.S. Army Basic Training - undefined
Fort Jackson
SC01-1994
High School Diploma - undefined
North Atlanta High School
06-1993
Skills
- Employee Relations & Conflict Resolution
- HR Administration & Personnel Records Management
- Policy Enforcement & Compliance
- Employee Training & Development
- Workplace Safety & Investigations
- Performance Coaching
- Data Reporting & Documentation
- Microsoft Office & Microsoft 365
- Workforce Coordination
Timeline
Compliance Officer
Newrest
08.2023 - Current
Route Supervisor
City of Atlanta
08.2010 - 07.2023
Customer Service Representative
Kaiser Permanente
06.2001 - 08.2007
Human Resources Specialist
United States Army
11.1993 - 04.2001
U.S. Army Basic Training - undefined
Fort Jackson
High School Diploma - undefined
North Atlanta High School
Human Resources Certification -
Fort Benjamin Harrison