James Faelske
El Paso,United States
Overview
1
1
year of professional experience
1
1
Certification
Work History
Guest Service Representative
Southwest University Park
03.2024 - Current
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
- Checking tickets at entrance gate
- Directed guest to restrooms, concession stands, and other amenities
- Directed guest to correct location by documented ticket seats and answered questions about facility amenities
Education
Highschool Diploma -
Irvin Highschool
El Paso, TX06.2025
Certification
I've obtained Test out PC Pro Certification and CompTIA A+ Certification
Also working to Test out Security Pro and CompTIA Security+ Certification this 2024/2025 school year
Timeline
Guest Service Representative
Southwest University Park
03.2024 - Current
Highschool Diploma -
Irvin Highschool