James Ferguson
Shepherd,TX
Summary
Experienced professional with a proven track record of leading teams to success, exceeding operational targets, and delivering excellent customer service. Skilled in logistics, fleet management, and optimizing delivery operations to meet organizational goals. Dedicated professional with experience leading dispatching activities using team management and complex problem-solving skills. Resourceful at juggling multiple tasks when scheduling deliveries, optimizing routes, and prioritizing jobs. Practiced in opening, delegating and closing tickets with speed and accuracy.
Overview
11
11
years of professional experience
Work History
Dispatcher
Amazon DSP
Shepherd, TX
05.2022 - Current
- Managed 80-110 delivery routes daily, ensuring the timely distribution of 25,000 to 30,000 packages, maintaining a consistent on-time delivery rate of 95%+
- Optimized routes based on traffic patterns and driver performance, improving shift efficiency by 15%
- Led daily meetings with drivers, resolving 90% of issues on the spot, ensuring smooth operations and customer satisfaction
- Collaborated with senior management to analyze operational challenges and implement corrective actions, reducing delays by 10%
Driver Associate / Operations Manager
Amazon DSP
Milpitas, CA
08.2020 - 05.2022
- Delivered 300+ packages daily, ensuring on-time and accurate deliveries
- Optimized delivery routes, improving efficiency and meeting time-sensitive goals
- Managed physical tasks requiring lifting and carrying up to 75 lbs daily
- Prepared and maintained 50 delivery vans, ensuring vehicles met operational standards
Cafe Lead
LifeTime Fitness
Houston, TX
10.2019 - 03.2020
- Accurately fulfilled customer orders, ensuring product quality and specifications were met
- Established and implemented cleaning routines for FOH and BOH, improving hygiene ratings to 95%+ during health inspections
- Adhered to recipe guidelines for consistent menu item preparation
- Generated and applied labels for food items, ensuring proper identification and compliance
- Consistently met or exceeded customer satisfaction expectations
Store Manager
Which Wich
Humble, TX
11.2013 - 09.2019
- Improved customer service performance by 25%, raising satisfaction scores from 67% to 92% over two years
- Managed $750,000 in assets, achieving a 10% reduction in overhead costs by optimizing resource allocation and vendor relationships
- Trained and coached new staff on job objectives to ensure role clarity and high performance
- Forecasted inventory needs to optimize stock levels, reducing both excess and shortages
- Generated markdown and replenishment reports and analyzed purchasing data to improve inventory and sales strategies
Education
Associate of Arts -
LoneStar Community College
Kingwood, TX05-2017
Skills
Logistics & Operations
- Route Optimization & Logistics
- GPS Systems & Navigation Support
- Fleet Management & Maintenance
- Real-Time Traffic Data Analysis
- Inventory Management & Forecasting
- Performance Metrics & KPI Tracking
Leadership & Management
- Leadership & Team Management
- Training & Coaching
- Communication & Collaboration
- Shift Coordination
Technical Skills
- Data Analysis & Reporting
- Microsoft Office Suite
Customer Service & Problem-Solving
- Customer Service & Conflict Resolution
- Safety & Compliance Awareness (including Emergency Protocols)
- Problem-Solving & Decision Making
- Time Management & Multitasking
Websites
Accomplishments
- Achieving 95% on-time delivery rate consistently
- Improving customer service performance from 67% to 92% in 2 years
- Managing $750,000 in assets and improving operational efficiency by 10%
- Leading a team of drivers, resulting in 15% higher productivity
Awards
- Best Franchisee of the Year, Which Wich (2016,2017,2018)
Languages
English
Full Professional
Timeline
Dispatcher
Amazon DSP
05.2022 - Current
Driver Associate / Operations Manager
Amazon DSP
08.2020 - 05.2022
Cafe Lead
LifeTime Fitness
10.2019 - 03.2020
Store Manager
Which Wich
11.2013 - 09.2019
Associate of Arts -
LoneStar Community College