James Ferro
Azusa,CA
Summary
International Sales Manager with expertise in engineering coordination and customer service leadership. Manages complex CRM systems and high-volume financial transactions while streamlining production between creative and technical teams. Experienced in Zoho CRM administration and regulatory compliance, driving growth and optimizing operations.
Overview
27
27
years of professional experience
1993
1993
years of post-secondary education
Work History
Engineering Coordinator / International Sales Manager
Mortech Manufacturing
Azusa, CA
09.2018 - 04.2026
- Coordinated Zoho CRM administration and engineering tasks to streamline project workflows.
- Oversaw international sales operations and regional sales for West Coast, driving revenue growth.
- Facilitated technical coordination and growth initiatives in roles as Sales Assistant and Sales Manager.
Estimator
Space-Fold, Inc
Azusa, CA
01.2016 - 07.2018
- Provided print and shipping quotes for Space-Fold (the parent company of Sharpdots and Sari Art and Printing).
- Built print jobs for internal production systems and managed technical change orders.
- Delivered customer service and support via phone and email.
Caretaker
San Gabriel, CA
06.2013 - 11.2015
- Provided daily care for ailing father with terminal kidney disease
Customer Service Representative
Check 'N Go
San Gabriel, CA
05.2011 - 05.2013
- Processed payday advances, installment loans, and auto-title loans for a specialty finance lender.
- Handled a high volume of cash transactions with consistent efficiency and accuracy.
- Ensured total compliance with all applicable state and federal laws in a highly regulated industry.
Copywriter
Overton Hayward Group
San Francisco, CA
08.2006 - 02.2011
- Copyedited corporate white papers and marketing materials to enhance clarity and engagement for target audiences.
Licensed Personal Banker
Wells Fargo
San Francisco, CA
09.2005 - 06.2006
- Managed personal checking, savings, and loan products, including auto and home equity loans, to meet client financial needs.
- Obtained Series 7 and 66 securities licenses to provide tailored investment advice and strategies for clients.
Call Center Manager
Nextmonet
San Francisco, CA
08.1999 - 01.2004
- Directed all operations for the customer service department, maintaining a 25% repeat customer rate.
- Coordinated the production of exclusive, limited-edition fine art prints between artists and printers.
- Managed daily operations of call center staff and workflows.
- Developed training programs to enhance team performance and customer service skills.
- Analyzed call metrics to identify areas for improvement in service delivery.
Education
Bachelor of Arts - English
University of California at Berkeley
Berkeley, CASkills
- International Sales Management
- Regional Account Oversight
- Regulatory Compliance
- High-Volume Cash Management
- Engineering Support
- Production Management
- Zoho CRM Administration
- Internal Production Systems
- Microsoft Office
- Call Center Operations
- Print Estimating
- Series 7 & 66 Licensed
Timeline
Engineering Coordinator / International Sales Manager
Mortech Manufacturing
09.2018 - 04.2026
Estimator
Space-Fold, Inc
01.2016 - 07.2018
Caretaker
06.2013 - 11.2015
Customer Service Representative
Check 'N Go
05.2011 - 05.2013
Copywriter
Overton Hayward Group
08.2006 - 02.2011
Licensed Personal Banker
Wells Fargo
09.2005 - 06.2006
Call Center Manager
Nextmonet
08.1999 - 01.2004
Bachelor of Arts - English
University of California at Berkeley