Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

James Fikes

Houston,US

Summary

Support professional with track record of efficiently resolving complex technical issues and enhancing user experiences. Known for effective collaboration and adaptability in dynamic environments. Recognized for strong analytical skills and commitment to achieving operational excellence. Desiring to begin my Supply Chain career with the right organization.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Support Center Analyst

FedEx Freight
08.2024 - Current
  • Improved customer satisfaction by promptly addressing and resolving support issues.
  • Assisted in creating a more user-friendly online support portal which led to improved self-service options for customers.
  • Interfaced with management on Bill of Lading service and process improvement
  • Coordinated with different work groups to bring about a cohesive work flow.
  • Worked closely with product development teams to identify recurring issues or trends that could be addressed through product improvements or updates.

Freight Handler

Fed Ex Freight
05.2021 - 08.2024
  • I ensured valuable cargo was carefully loaded and unloaded, while taking precise weight and dimensional measurements with my operating lifting device
  • Coordinated with supervisors for proper lane distribution and cut time order
  • Once freight was loaded, I made sure it is safely strapped and squared away to prevent damage

Data Entry

Fedex Freight
11.2019 - 05.2021
  • I was responsible for the correct logging of information critical to billing, properly designating valuable or Hazmat freight and ensuring customers were correctly charged for the service

Education

BBA - Supply Chain Management

University of Houston-Downtown
Houston, Texas
05-2025

Skills

  • Microsoft windows and office experienced
  • Time management
  • Attention to detail
  • Excellent communication
  • Customer engagement

Certification

  • Six Sigma Certification
  • Forklift Certification
  • NetSuite Professional

Timeline

Support Center Analyst

FedEx Freight
08.2024 - Current

Freight Handler

Fed Ex Freight
05.2021 - 08.2024

Data Entry

Fedex Freight
11.2019 - 05.2021

BBA - Supply Chain Management

University of Houston-Downtown
James Fikes