Open To Work
James Fisher
Indianapolis,USA
Work Preference
Summary
Accomplished Postmaster with expertise in operational management and team training. Enhanced service satisfaction and workflow efficiency by implementing effective training programs and operational audits. Strong advocate for community engagement and compliance, ensuring high standards of service delivery and employee safety.
Overview
13
13
years of professional experience
Work History
Postmaster Level 22
United States Postal Service
01.2025 - Current
- Managed daily operations of postal services to ensure timely mail processing, retail operations and delivery through a staff of 104 employees.
- Streamlined postal operations through staff training and resource allocation, enhancing overall workflow.
- Implemented efficient sorting processes to optimize workflow and reduce delays.
- Trained and mentored Supervisors and employees on operational procedures, safety, attendance policy, and customer service best practices through group meetings and one-on-one discussions.
- Addressed customer inquiries and complaints to improve service satisfaction via phone, online, and in person.
- Cultivated relationships with local businesses to promote postal services and drive revenue growth.
- Conducted periodic audits of financial records, ensuring accuracy, transparency, and compliance with budgetary guidelines.
- Conducted frequent inspections of facilities, equipment, and employee operations to address safety concerns.
Postmaster Level 21
United States Postal Service
07.2022 - 01.2025
- Managed post office staffing, including hiring, training, scheduling, and performance management, to build a high-performing team.
- Supervised daily operations of postal services to ensure timely mail processing and delivery.
- Trained and mentored staff on operational procedures and customer service best practices, improving overall team competency and service delivery.
- Resolved customer inquiries and complaints, enhancing overall service satisfaction.
- Analyzed operational data to identify process improvement areas, resulting in enhanced operational efficiency and service effectiveness.
- Maintained a clean and organized post office environment, ensuring smooth daily operations and optimal working conditions for employees.
- Ensured compliance with USPS regulations by regularly reviewing policies and procedures, maintaining up-to-date knowledge on relevant changes.
- Participated in local events and outreach programs to strengthen community presence and foster positive relationships with residents and businesses.
Attendance Control Officer, MPOO O
United States Postal Service
12.2021 - 01.2025
- Held additional position while serving as Level 18 and Level 21 Postmaster within MPOO O.
- Reviewed attendance control procedures for 94 offices within 460 and 461 zip codes.
- Developed and conducted training for all management within MPOO group on policy and procedures related to attendance control and set expectations both in person and through Zoom.
- Developed knowledge relating to all 4 National Agreements based on the employee crafts relating to Attendance Control and Corrective Action procedures.
- Created TEAMS page for Attendance Control for all offices to upload and submit all documentation related to attendance control for procedural review.
- Created excel spreadsheet to streamline daily review of unscheduled leave data from ERMS for MPOO group.
- Conducted weekly telecoms with opportunity offices to resolve issues with missing or incomplete leave documentation and provide updates on corrective action requests and grievance settlements.
- Conducted in station audits of leave documentation, corrective actions to verify facilities were adhering to attendance control procedures and policies.
- Reviewed attendance-related corrective action requests, ensuring all documentation was complete and compliant for submission to labor relations.
- Assisted in writing Letter of Warning and 7-Day Suspension corrective action for attendance for offices.
- Served as the concurring official for corrective action requests regarding attendance on 7-Day and 14-Day suspensions.
- Served as the Management Designee for grievances concerning corrective action for attendance at the Formal A/Step 2 level.
- Updated team on sick leave percentage, weekly opportunity offices, and missing leave entries during daily Zoom meetings and communications.
- Reviewed authorized FMLA leave and submitted case reviews to HRSSC for employees outside authorized frequency and duration.
- Trained additional Attendance Control Officers for MPOO W, MPOO B, MPOO O (Assistants and Replacement) and Lafayette.
Postmaster Level 18
United States Postal Service
06.2020 - 07.2022
- Supervised daily operations of postal services to ensure timely mail processing and delivery.
- Managed post office staffing, including hiring, training, scheduling, and performance management, resulting in a high-performing team.
- Trained and mentored staff on operational procedures and customer service best practices.
- Ensured compliance with USPS regulations by regularly reviewing policies and procedures, maintaining up-to-date knowledge on relevant changes.
- Guided customers in selecting appropriate postal services based on individual needs, improving overall customer experience.
- Improved customer satisfaction through prompt responses to inquiries and timely issue resolution.
- Partnered with regional postmasters to exchange best practices, contributing to enhanced service quality across the network.
- Implemented cost-saving measures to reduce operational expenses while maintaining service levels and employee satisfaction.
- Engaged with community through participation in local events and outreach programs, strengthening relationships with residents and businesses.
Supervisor Customer Service
United States Postal Service
11.2013 - 06.2020
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Supervised daily operations, ensuring timely mail processing and efficient workflow.
- Trained and mentored staff on postal regulations and operational procedures, enhancing team compliance and operational knowledge.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Resolved team conflicts promptly, fostering a harmonious environment that supported productivity.
- Conducted performance evaluations, delivering constructive feedback to support team development and improve performance.
- Optimized scheduling for full coverage during peak hours, balancing customer service needs with cost efficiency.
- Analyzed workflow processes to identify areas for improvement and enhanced efficiency.
- Pioneered adoption of new technologies, streamlining tasks and improving team productivity.
- Fostered a culture of continuous improvement, encouraging the team to suggest and implement process enhancements.
- Managed a diverse team, promoting an inclusive work environment that leveraged individual strengths.
- Implemented safety protocols, ensuring compliance with federal regulations across the facility.
Education
Bachelor of Science - Business Management
Western Governors University
Salt Lake City, UT06-2023
Skills
- Logistics management
- Operational efficiency
- Project management
- Policy compliance
- Attendance management
- Employee training
- Staff training
- Performance evaluation
- Personnel management
- Strategic planning
- Stakeholder management
- Team development
- Customer relationship management
- Problem-solving abilities
- Team collaboration
- Verbal communication
- Safety procedures
Timeline
Postmaster Level 22
United States Postal Service
01.2025 - Current
Postmaster Level 21
United States Postal Service
07.2022 - 01.2025
Attendance Control Officer, MPOO O
United States Postal Service
12.2021 - 01.2025
Postmaster Level 18
United States Postal Service
06.2020 - 07.2022
Supervisor Customer Service
United States Postal Service
11.2013 - 06.2020
Bachelor of Science - Business Management
Western Governors University