Marcello Dobrich
9 Trafalgar Ct,NY
Work Preference
Summary
Dynamic postal professional with extensive experience at the United States Post Office, excelling in safety procedures and route planning. Proven track record in training staff and optimizing operations, enhancing service delivery and customer satisfaction. Adept at adapting to challenges while maintaining compliance with postal regulations and deadlines.
Overview
12
12
years of professional experience
Work History
Postmaster Level 22
United States Post Office
10.2023 - Current
- Trained staff on postal regulations, procedures, and customer service best practices.
- Monitored inventory levels, coordinating stock replenishment to maintain service efficiency.
- Resolved customer inquiries promptly, enhancing satisfaction through effective communication strategies.
- Supervised daily operations, ensuring timely mail delivery and compliance with postal regulations.
- Managed staff scheduling and training, enhancing team performance and service efficiency.
- Oversaw inventory management of postal supplies, optimizing resource allocation and minimizing waste.
- Mentored junior staff on policies and procedures, fostering a culture of continuous learning and development.
Postmaster Level 20
United States Post Office
10.2022 - 10.2023
- Supervised daily operations, ensuring efficient mail processing and delivery workflows.
- Implemented new sorting technologies to enhance accuracy in mail distribution.
- Trained and mentored staff on postal regulations and customer service protocols.
- Analyzed workflow processes, identifying areas for improvement and cost-saving measures.
- Developed training materials to support onboarding of new employees, enhancing team performance.
- Assisted customers in determining proper postal service to align with individual needs.
- Maintained a clean and organized post office environment, ensuring smooth daily operations and optimal working conditions for employees.
Postmaster Level 18
United States Post Office
01.2022 - 10.2022
- Managed daily operations to ensure timely processing and delivery of mail and packages.
- Supervised staff, enhancing team performance through training and mentoring initiatives.
- Implemented new postal technologies to streamline workflow and improve service efficiency.
- Developed strategic plans to optimize route management and reduce operational costs.
Supervisor
USPS
08.2016 - 01.2021
- Supervised daily operations, ensuring compliance with USPS regulations and policies.
- Coordinated workflow to optimize sorting and delivery processes, reducing delays.
- Monitored performance metrics, identifying areas for improvement in service delivery.
- Supervised daily operations, ensuring high-quality customer service standards were met consistently.
- Trained and mentored team members to enhance performance and improve service delivery.
City Letter Carrier
USPS
01.2014 - 08.2016
- Delivered mail efficiently across designated routes, ensuring timely service to customers.
- Maintained accurate records of deliveries and pickups using electronic tracking systems.
- Adapted quickly to changing weather conditions while adhering to safety protocols.
- Communicated effectively with customers regarding delivery schedules and service inquiries.
Education
Associate of Arts - Communications
St Thomas Aquinas College
Sparkill, NY06.2006
Skills
Safety procedures
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Postmaster Level 22
United States Post Office
10.2023 - Current
Postmaster Level 20
United States Post Office
10.2022 - 10.2023
Postmaster Level 18
United States Post Office
01.2022 - 10.2022
Supervisor
USPS
08.2016 - 01.2021
City Letter Carrier
USPS
01.2014 - 08.2016
Associate of Arts - Communications
St Thomas Aquinas College