James Flores
San Diego,CA
Summary
Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Service Technician
Tmar Industries
04.2022 - Current
- Fix and repair window/sliding systems that have been damaged on install
- Color match systems to factory color
- Communicate with unsatisfied homeowners to help resolve problems
- Problem solve quick and efficiently in order to satisfy customers
- Organize pickup/drop off of supplies with Major Companies
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
- Worked with diverse types of weather and ground conditions.
Aviation Ordnanceman
United States Navy
04.2017 - 04.2022
- Responsible for uploading and downloading ordnance on F/A-18 Super Hornets as well as performing maintenance on aircraft providing mission essential criteria
- Organizational maintenance technician
- Conduct routine inspections as required by regulations
- Qualified team leader for ordnance loading evolutions
- Manage all material and manpower needed to support flight operations
- Safely inspect and release aircraft for flight operations
- Trained sailors on handling and preparation for all ordnance
- Worked closely with crew members in intense, quickly changing and dangerous environments
- Certified plane captain- which ensures the aircraft is safe to fly by doing daily inspections, launching and recovering aircraft, fuelling and defueling
- Work center supervisor overlooking sailors and managing workload ensuring all missions are able to be executed.
- Worked closely with crew members in intense, quickly changing and dangerous environments.
- Maintained high levels of readiness by participating in regular training exercises simulating real-world combat scenarios involving aviation ordnance usage.
- Received, inspected, packaged, stored, handled and processed weapon shipments.
- Expedited mission preparation by assisting in the timely requisition, receipt, and issue of aviation ordnance materials.
- Maximized aircraft availability through proficient troubleshooting and repair of complex weapon systems malfunctions during flight operations.
- Maintained operations for aviation ordnance shops, armories and storage facilities.
- Increased accuracy in munitions tracking by maintaining detailed records of all ordnance received, stored, issued, and expended.
- Enhanced team morale by fostering a positive work environment while upholding strict safety standards during day-to-day operations involving aviation ordnance handling procedures.
- Reduced downtime by performing preventative maintenance on assigned weapons systems, ensuring optimal performance during missions.
- Supported successful flight operations by assembling, loading, arming, and securing aircraft munitions according to established procedures.
- Handled and serviced weapons and ammunition carried on F/A18 aircraft.
- Collaborated with other Aviation Ordnancemen to efficiently load and unload munitions from transport vehicles using specialized equipment.
- Facilitated smooth mission transitions by keeping an organized workspace that allowed for efficient access to necessary tools and equipment for ordnance maintenance tasks.
- Enhanced aircraft safety by conducting thorough pre-flight inspections and maintenance checks on ordnance systems.
- Assisted in achieving mission success with timely and accurate loading of various types of aviation ordnance onto aircraft.
- Contributed to overall squadron readiness by conducting regular inspections of magazines and ammunition storage areas for proper security measures adherence.
- Educated personnel on safe handling and use of explosives, avoiding injuries.
Delivery Driver
Edible Arrangements
06.2015 - 04.2017
- Successfully delivered fruit baskets to customers ensuring customer satisfaction
- Plan delivery routes guaranteeing the most efficient delivery services
- Take customer orders and helping the customer make the best decision for whatever occasion.
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Education
Royal High School
Simi Valley, CABusiness -
National University
San Diego, CA04.2024
Skills
- Proven leader
- Work well under pressure
- Reliable
- Great work ethic
- Complex problem solving
- Team player
- Positive Attitude
- Customer Service
- Valid Driver's License
- Teamwork and Collaboration
- Time Management
- Punctual and Reliable
- Safe Driving
- GPS and route planning
- Map reading and navigation skills
- Delivery Scheduling
- Advanced planning
Awards
- The Navy & Marine Corps Achievement Medal
- National Defense Service Medal
- Global War on Terrorism Good Conduct Medal
- Sea Service Deployment Ribbon
- Meritorious Unit Commendation
- Flag Letter of Commendation
- Sailor of the quarter 4th quarter 2020
Certification
- Work Center 310 Collateral Dury Inspector (CDI)
- Work Center 230 Collateral Dury Inspector (CDI)
- Work Center 310 supervisor
- Plane captain
- Prior experience with U.S. Naval repair maintenance operations on F/A 18 super hornets.
- Phase Coordinator experience.
- Tire & Wheel and Hydraulic Contamination certification.
- Fuel Cell Entrant Authority Certification.
- Security Clearance
- Paint & Final Finish Certification
Timeline
Service Technician
Tmar Industries
04.2022 - Current
Aviation Ordnanceman
United States Navy
04.2017 - 04.2022
Delivery Driver
Edible Arrangements
06.2015 - 04.2017
Royal High School
Business -
National University