James Flores
San Diego,CA
Summary
Proven leader in the hospitality sector, adept at task delegation and fostering workplace safety, with a track record of driving growth at Chi Chis Cantina. Excelled in building patron loyalty through exceptional service and expertise in liquor, beer, and wine. Skilled in menu development and inventory management, consistently enhancing operational efficiency and team performance.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
Work History
Bartender Supervisor
Hot Rods Burgers & Bar
01.2023 - 09.2024
- Fostered strong relationships with regular patrons through personalized service that encouraged repeat business.
- Maintained high standards of cleanliness and safety, ensuring compliance with local health regulations.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Provided exceptional customer service, anticipating guests'' needs and exceeding their expectations consistently.
Line Cook
Sidelines
11.2023 - 07.2024
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Checked food temperature regularly to verify proper cooking and safety.
General Manager
Chi Chis Cantina
05.2015 - 12.2022
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
Education
University of Minnesota
Minneapolis, MN 09.1988 - 01.1992
Skills
Task Delegation
Employee Scheduling
Menu development
Workplace Safety
Alcohol awareness
Liquor, beer, and wine knowledge
Inventory
Timeline
Line Cook
Sidelines
11.2023 - 07.2024
Bartender Supervisor
Hot Rods Burgers & Bar
01.2023 - 09.2024
General Manager
Chi Chis Cantina
05.2015 - 12.2022
University of Minnesota
09.1988 - 01.1992
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