Adept at driving operational excellence, I significantly reduced waste at Wintergreen's by mastering inventory management and mixology trends. My leadership in training staff on exceptional customer service and drink craftsmanship, coupled with my expertise in complaint handling and team motivation, consistently elevated guest satisfaction and operational efficiency.
Hi, I’m
Kaylee Grimm
Summary
Overview
10
years of professional experience
Work History
Wintergreen's
Bartender Supervisor
02.2016 - Current
Job overview
- Oversaw maintenance tasks for all bar equipment, ensuring optimal functionality during busy hours.
- Reduced waste and costs by closely monitoring inventory levels and implementing proper storage techniques.
- Maintained up-to-date knowledge of industry trends, competitor offerings, and mixology techniques to continually improve overall operations.
- Trained multiple new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Provided exceptional customer service, anticipating guests'' needs and exceeding their expectations consistently.
- Maintained high standards of cleanliness and safety, ensuring compliance with local health regulations.
- Obtained cash bank and stocked service bar to prepare for operation.
Family Friends House
In-Home Nanny
06.2015 - 04.2017
Job overview
- Safeguarded children during travel by adhering to car seat safety guidelines and maintaining vigilance during outings.
- Assisted with light housekeeping duties as well as running errands.
- Boosted language development through reading aloud, storytelling, and engaging conversations with the children.
- Monitored children's play activities to verify safety.
- Encouraged creativity through arts and crafts projects fostering fine motor skill development.
- Promoted healthy eating habits with nutritious meal planning and preparation, resulting in balanced diets.
- Enhanced children''s emotional well-being by providing consistent and nurturing care.
TCF National Bank
Relationship Banker
08.2016 - 02.2017
Job overview
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
- Resolved customer complaints and disputes to maintain satisfaction and loyalty.
- Facilitated customer transactions, including deposits, withdrawals and transfers.
Education
Anoka-Ramsey Community CollegeCambridge, MN
Associate of Science from Drug And Alcohol Counseling
08-2020
University Overview
Cambridge Isanti HighschoolCambridge, MN
High School Diploma
06-2016
University Overview
Skills
- Task delegation
- Alcohol awareness
- Employee scheduling
- Team motivation
- Customer engagement
- Complaint handling
- Social media marketing
- Sales promotion
- Liquor restocking
- Bartending expertise
- Clear and effective communication
- Sales expertise
Timeline
Relationship Banker
TCF National Bank
08.2016 - 02.2017
Bartender Supervisor
Wintergreen's
02.2016 - Current
In-Home Nanny
Family Friends House
06.2015 - 04.2017
Anoka-Ramsey Community College
Associate of Science from Drug And Alcohol Counseling
Cambridge Isanti Highschool
High School Diploma
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