James Ford
San Antonio,TX
Summary
Dedicated and results-driven Manager with over two decades of extensive experience in cultivating strong client relationships and driving business growth. Proficient in developing and implementing customer success strategies tailored to meet individual client needs, resulting in increased customer satisfaction, retention, and revenue generation. Adept at collaborating cross-functionally to identify opportunities for product improvement and ensure seamless customer experiences. Skilled in leveraging data analytics to assess customer behavior and trends, providing actionable insights to drive strategic decision-making. Proven track record of exceeding performance targets and delivering exceptional value to both clients and stakeholders. Passionate about driving customer-centric cultures and fostering long-term partnerships built on trust and mutual success.
Overview
12
12
years of professional experience
Work History
Area Manager
United Distributors
04.2022 - 05.2024
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Continuously improved operational procedures through ongoing evaluation of existing practices, incorporating feedback from team members and adopting industry best practices.
- Transformed underperforming teams into productive, profitable teams.
OperationsManager
FedEx Ground
12.2020 - 03.2022
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Oversaw employees to ensure the secure and efficient sorting of packages through the facility emphasizing cost-effectiveness. and operational excellence.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Mentored and developed critical skill and assignment sets for new and less experienced Operations Managers.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
On-Site Coordinator
Magnum Staffing Agency
03.2018 - 11.2020
- Optimized inventory management practices to minimize waste while maintaining adequate stock levels for uninterrupted operations.
- Charged with ensuring the daily/weekly/monthly staffing needs are taken care of
at the customer's request. - Responsible for managing a team of up to 150 employees covering five shifts within multiple buildings..
- Assisted in contract negotiations with vendors, securing favorable terms that contributed to overall project success.
- Facilitated swift issue resolution by acting as the primary point of contact for clients, vendors, and team members.
Field Service Manager
DISH
01.2016 - 02.2018
- Responsible for managing a team of 12 technicians who installed satellite systems in customer applications with an average of four stops per day in
a 300-Mile region. - Coached direct reports in all job functions needed to perform their respective day
to day tasks. - Performed evaluations on a daily basis to ensure execution of job tasks to ensure
successful completion of installations. - Consistently fielded a team with the lowest percentage of customer related
installation issues for nine months straight. - Maximized resource utilization by reallocating personnel based on workload demands and skillsets.
Merchandise Control Manager
Aramark Uniform & Career Apparel
07.2015 - 11.2018
- Oversaw procurement process for all goods and services needed for our respective end users working with over two dozen vendors to ensure customers had every variation of linens and uniforms needed to take care of their workforce.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Total P&L responsibility for a uniform service with over 50 million dollars in revenue per quarter.
- Cross-trained existing employees to maximize team agility and performance.
- Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
- Rose from 5th in the Company to 2nd in overall performance in regard to cost performance and P&L management.
Inventory Control Supervisor US Warehouse Ops.
Global Stainless Supply Inc
02.2012 - 05.2014
- Improved inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Led a team of inventory control specialists, providing guidance, performance evaluations, and professional development opportunities.
- Decreased inventory shrinkage through diligent monitoring, security measures, and employee training on loss prevention practices.
- Optimized storage space utilization by reorganizing warehouse layout and product placement.
- Streamlined warehouse operations by implementing efficient inventory control processes and procedures.
- Enhanced order fulfillment speed, ensuring accurate picking, packing, and shipping of customer orders.
Education
Bachelor of Science - Industrial Supervision
The University Of Houston
Houston, TX1993
Skills
- Operations Management
- Relationship building and management
- Team Development
- Staff Training and Development
- Process Improvement
- Quality Assurance
- Conflict Management
- Project Management
Timeline
Area Manager
United Distributors
04.2022 - 05.2024
OperationsManager
FedEx Ground
12.2020 - 03.2022
On-Site Coordinator
Magnum Staffing Agency
03.2018 - 11.2020
Field Service Manager
DISH
01.2016 - 02.2018
Merchandise Control Manager
Aramark Uniform & Career Apparel
07.2015 - 11.2018
Inventory Control Supervisor US Warehouse Ops.
Global Stainless Supply Inc
02.2012 - 05.2014
Bachelor of Science - Industrial Supervision
The University Of Houston