James Forrester
Water Valley,MS
Summary
Seasoned System Administrator with 14-year background in Information Technology. Progressive experience marked by continuous contributions above and beyond requirements. Career achievements in large-scale software deployments, network buildouts and data security.
Overview
19
19
years of professional experience
Work History
IT Administrator
Nicholas Air
08.2016 - Current
- Install and maintain a wide variety of hardware and software, including, but not limited to: routers, switches, copper and fiber cabling, phone systems, servers, desktops, printers, scanners, NAS devices, and MDM solutions.
- Design and implement complete network installations including cabling, network hardware, server, and desktop installation.
- Design, implement, and maintain Cisco Meraki LAN and WLAN.
- Design, Install, and maintain Avigilon access control and CCTV.
- Design, install, and maintain Crestron and Lutron video and lighting systems.
- Installed, configured, and manage Windows Server environments.
- SharePoint and O365 administrator.
- Run helpdesk operations.
- Regularly assume after-hours and weekend on-call duties.
Lead Infrastructure Design Specialist
EXCEED TECHNOLOGIES
01.2013 - 08.2016
- Regularly assumed after-hours and weekend on-call duties.
- Diagnosed and repaired computer malfunctions using various assessment tools and equipment.
- Disassemble and reassemble hardware and computer units to complete repairs.
- Installed, configured, and managed Windows Server environments.
- Administrated systems for multiple customer contracts.
- Installed and maintained a wide variety of hardware and software, including, but not limited to: routers, switches, copper and fiber cabling, phone systems, servers, desktops, printers, scanners, and NAS devices.
- Designed and implemented complete network installations including cabling, network hardware, server, and desktop installation.
- Oversaw contract and took the lead on projects for local school.
- Maintained and oversaw CCTV systems.
- Handled on-site calls to a wide base of customers from various industries to troubleshoot and make repairs.
Network Administrator and Alarm Technician
ALARM ONE
01.2007 - 01.2013
- Installed, maintained, and oversaw alarm, access control and CCTV systems.
- Designed and implemented complete network installations including cabling, network hardware, server, and desktop installation.
- Installed and maintained a wide variety of hardware and software, including, but not limited to: routers, switches, copper and fiber cabling, phone systems, servers, desktops, printers, scanners, and NAS devices.
- Oversaw contract and took lead on projects for local businesses, nursing homes, and schools.
- Handled on-site calls to a wide base of customers from various industries to troubleshoot and make repairs.
- Trained new employees.
Manager
SONIC Drive-In
01.2005 - 01.2009
- Operated kitchen equipment to cook and run drink fountains.
- Took orders.
- Car-hopped.
- Promoted to manager position to oversee staff and restaurant.
Dell Technician
CLIENT LOGIC
01.2006 - 01.2007
- Responsible for providing support to up to 5 customers at a time.
- Communicated in basic layman's terms to aid customers in troubleshooting and making repairs.
- Demonstrated excellent customer service.
- Maintained high standards for phone etiquette and customer satisfaction.
Education
Bachelor of Science in Management of Information Systems -
Mississippi University for Women
Columbus, MS01.2014
Computer Graphics and Design -
University of Mississippi
Oxford, MS01.2007
Computer Information Systems -
East Mississippi Community College
Scooba, MS01.2005
Skills
- Hardware troubleshooting
- System Security
- Virtualization Technologies
- Remote Support
- Help Desk Management
- IT Asset Management
- Mobile Device Management
- Information Security
- Network Administration
- Server Management
- Patch management
- IT Infrastructure
Timeline
IT Administrator
Nicholas Air
08.2016 - Current
Lead Infrastructure Design Specialist
EXCEED TECHNOLOGIES
01.2013 - 08.2016
Network Administrator and Alarm Technician
ALARM ONE
01.2007 - 01.2013
Dell Technician
CLIENT LOGIC
01.2006 - 01.2007
Manager
SONIC Drive-In
01.2005 - 01.2009
Bachelor of Science in Management of Information Systems -
Mississippi University for Women
Computer Graphics and Design -
University of Mississippi
Computer Information Systems -
East Mississippi Community College
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