Theresa Grzadzinski
Hammond,IN
Summary
Highly skilled in managing network and computer systems, with proven background in troubleshooting, software installation, and maintaining IT infrastructure. Known for strong problem-solving capabilities and ability to optimize system performance for enhanced operational efficiency. Demonstrated success in implementing security measures to protect data and network access. Made significant improvements in system reliability and user satisfaction through strategic planning and effective communication.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Resourceful professional in network and computer systems management, known for high productivity levels and efficient task completion. Possess specialized skills in network configuration, system security protocols, and disaster recovery planning. Excel in problem-solving, teamwork, and adaptability, ensuring seamless operations and optimized system performance.
Overview
19
19
years of professional experience
1
1
Certification
Work History
IT Administrator
M C Tank Lines
Schererville, Indiana
10.2020 - Current
- Provided technical support for users with complex IT issues.
- Spearheaded server infrastructure development, quality control, staging, and production operations.
- Kept flexible schedule and resolved after-hours and weekend emergencies quickly and accurately.
- Designed, configured and tested computer hardware and operating system software.
- Implemented and managed cloud services and solutions, facilitating remote access and collaboration.
- Ensured compliance with applicable laws, regulations, standards and best practices.
- Implemented and provided technical support for voice services and equipment.
- Conducted periodic audits of IT systems to ensure compliance with regulatory requirements.
- Assisted with the installation of new applications on workstations and servers.
- Implemented new technologies to improve system reliability and efficiency.
- Managed and maintained user accounts, ensuring secure access and data integrity.
- Developed and enforced IT policies and procedures, aligning with industry best practices.
- Responded promptly to incidents reported by users via phone or email tickets.
- Resolved software-related issues by performing troubleshooting steps or escalating them to vendors for resolution.
- Documented IT procedures and system configurations, improving operational efficiency.
- Conferred with network users about solutions to existing system problems.
- Provided technical guidance to staff members regarding best practices in IT operations.
- Deployed patches on all desktops and servers in order to maintain security standards within the organization.
Desktop Technician II
Community Health Systems
Munster, IN
07.2017 - 01.2020
- I do all aspects of computer repair and diagnostics of all electrics, even tablets and all apple products
- I also deal with networking and servers
- Also, I support over 250 applications and over 1000 pcs
Owner/Operator
Pact Systems
Dyer, IN
03.2008 - 01.2017
- Shop manager and lead technician/ Owner
- Proposals, budgeting, and project lead for all Tech projects
- Computer Repair, networking servers and server builds notebook repair, motherboard repair and printer repair and configuration
- Windows 2000, 2003, 2008, 2012, 2016 Server and workstations and to create your Primary and backup domain controllers
- The operating systems I have experience in are Windows 7,8, 8.1, 10, 11 and Vista, XP and windows 98
- I have also worked with Mac operating systems and repairs on Mac PC's and laptops
Building Technician
Crete Elementary
Crete, IL
12.2005 - 01.2008
- Maintain all six hundred computers and printers
- Maintained the server Installs, software installs and maintain all Active Directory issues
- I also taught computer applications while I was there
Education
Bachelors of Science - Information Systems Security
Westwood College of Technology
Calumet City, IL03.2006
Associates - Computer Network Engineer
Westwood College of Technology
Calumet City, IL12.2004
Skills
- BUDGETING
- Computer Hardware
- NETWORKING
- PRINTER REPAIR
- PROPOSALS
- Management
- Virus and Security Aspects
- Computer Repair
- Active Directory/server setup
- Customer Service and Sales
- Technical Support
- Fiber install and setup
- Operating systems
- Incident management
- Capacity planning
- Database administration
- Data management
- Remote support
- Patch management
- ITIL processes
- Virtualization technologies
- Active directory
- System security
- Hardware troubleshooting
- IT infrastructure
- Backup solutions
- Server management
- Network monitoring
- Network administration
- Information security
- Disaster recovery
- Performance tuning
- Configuration management
- Help desk management
- Software installation
- Mobile device management
- IT asset management
Certification
- CompTIA A+, Never expires
- Google and Cisco Security Certifications, Currently working on
Timeline
IT Administrator
M C Tank Lines
10.2020 - Current
Desktop Technician II
Community Health Systems
07.2017 - 01.2020
Owner/Operator
Pact Systems
03.2008 - 01.2017
Building Technician
Crete Elementary
12.2005 - 01.2008
- CompTIA A+, Never expires
- Google and Cisco Security Certifications, Currently working on
Bachelors of Science - Information Systems Security
Westwood College of Technology
Associates - Computer Network Engineer
Westwood College of Technology