James Fortwengler
Lauderdale Lakes
Summary
Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
Work History
Associate
Lidl
10.2018 - 06.2023
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
- Developed strong client relationships through timely and thorough follow-up on inquiries and concerns.
- Optimized departmental processes with the implementation of innovative strategies, resulting in improved efficiency and reduced costs.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Streamlined store operations by organizing merchandise displays and restocking shelves promptly.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Assisted with inventory management, ensuring accurate counts and proper storage of products.
- Collaborated with team members to meet sales goals, sharing product knowledge, and assisting in promotional efforts.
- Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
- Processed returns and exchanges efficiently, adhering to company policies and procedures.
- Contributed to loss prevention efforts by monitoring store activity closely during shifts.
- Supported store management in maintaining visual merchandising standards through regular upkeep of displays and signage.
- Provided exceptional customer service by actively engaging with shoppers and offering assistance as needed.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Assisted in the preparation of seasonal promotions by setting up displays according to planograms provided by supervisors or corporate offices.
- Enhanced overall store appearance through diligent maintenance of fixtures, lighting systems and floor spaces leading to a more inviting atmosphere for customers.
- Aided marketing initiatives such as creating eye-catching displays and distributing promotional materials to boost brand awareness and sales.
- Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
- Maintained tidy and organized store to comply with cleanliness standards.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Answered questions about store policies and addressed customer concerns.
Education
High School Diploma -
Bladensburg High School
Bladensburg, MD06.1975
Skills
General warehouse work & stocking ,
- Event Coordination
- Attention to Detail
- Process Improvement
- Cross-Functional Teamwork
- Decision-Making
- Workplace Safety
- Performance Improvement
- Customer Service
- Customer Engagement
- Time Management
- Courteous and Professional
- Performance Evaluations
- Customer interaction
- Product Merchandising
- Loss Prevention
- Forklift Operation
- Relationship Building
- Client Engagement
- Product Knowledge
- Store Organization
- Retail Merchandising
- Inventory Management
- Customer Assistance
- Building Customer Loyalty
- Safety and Cleanliness Standards
- Team Cooperation
- Store Opening and Closing
- Inventory and Stocking
- Task Prioritization
- Merchandising and Display
Fishing /guitar
Recreational fishing & playing my guitar .
Timeline
Associate
Lidl
10.2018 - 06.2023
High School Diploma -
Bladensburg High School