James Francese
Albany,NY
Summary
Dynamic service professional with a proven track record at Hannaford Supermarket, excelling in complaint handling and relationship building. Recognized for enhancing satisfaction through efficient service and fostering teamwork. Proficient in computer technology, I exceed under pressure while maintaining a focus on achieving positive outcomes for everyone.
Offering keen attention to detail and passion for customer satisfaction, eager to learn and grow within this environment. Brings understanding of basic administrative functions and adept at managing records and maintaining organized, positive relationships with colleagues and customers. Ready to use and develop organizational and communication skills in Childcare role.
Overview
3
3
years of professional experience
Work History
Service Clerk
Hannaford Supermarket
01.2024 - Current
- Demonstrated adaptability by assisting in various roles as needed during particularly busy or understaffed shifts.
- Enhanced customer satisfaction by providing efficient and courteous service in a timely manner.
- Assisted in assisting new employees, instructing them with effective and simple advice on how to complete tasks given to them.
- Greeted incoming customers and answered questions about available services.
- Handled returns and exchanges professionally, ensuring customer satisfaction while adhering to company policies.
Car Wash Operator
Splash Car Wash & Express Lube
08.2023 - 12.2023
- Operated machinery with efficiency to ensure customers were served post haste.
- Conducted regular inspections of equipment to identify potential issues before they impacted operations or customer experience.
- Ensured cleanliness of facility, performing routine maintenance tasks such as sweeping, mopping, and trash removal.
- Established positive relationships with customers through friendly interactions during each visit, fostering customer loyalty over time.
- Maintained positive relationships with co-workers and solidified efficiency through sharing workload evenly.
- Quickly remedied or notified superiors of issues occurring with machinery, or the vehicles passing through it.
Summer Recreation Counselor
Village of Coxsackie
06.2022 - 08.2022
- Evaluated individual student performance at the end of each day to provide feedback on areas of improvement or commendations on achievements made that day.
- Developed strong rapport with students, fostering trust and open communication while addressing any concerns or issues that arose.
- Led various sports, games, arts, and crafts sessions, promoting teamwork and skill development among students.
- Supervised groups of children during daily activities, ensuring their safety and well-being at all times.
- Communicated regularly with supervisors during and outside of work to ensure all aspects of the program were running smoothly and efficiently.
Education
High School Diploma -
Coxsackie-Athens High School
Coxsackie, NY06-2022
Skills
- Complaint handling
- Product and service sales
- Administrative support
- Relationship building
- Prioritization
- Proficient in Computer technology
- Verbal and writing communication
- Peer relationships
- Teamwork and collaboration
- Calm under pressure
- Interpersonal skills
Timeline
Service Clerk
Hannaford Supermarket
01.2024 - Current
Car Wash Operator
Splash Car Wash & Express Lube
08.2023 - 12.2023
Summer Recreation Counselor
Village of Coxsackie
06.2022 - 08.2022
High School Diploma -
Coxsackie-Athens High School
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