JAMES FREEMAN
American Canyon
Summary
Proven Sales Coordinator at Napa Valley Marriott Hotel and Spa, adept in adaptability and strong communication, excels in fast-paced environments, effectively managing multiple projects to completion. Demonstrated expertise in customer service and multitasking, fostering significant guest satisfaction and operational efficiency.
Overview
12
12
years of professional experience
Work History
Sales Administrative Assistant
The Westin St. Francis San Francisco
04.2025 - Current
- Managed incoming correspondence and directed communications to appropriate departments.
- Maintained organized filing systems for guest records and administrative documents.
- Collaborated with front desk staff to ensure seamless guest service experience.
- Entered orders in company systems to process internet and email sales requests.
- Responded to inbound inquiries from customers, vendors and partners with courteous attitude.
Sales Coordinator
Napa Valley Marriott Hotel and Spa
Napa
05.2022 - 04.2025
- Adapted to and remained flexible in changing, fast-paced work environment.
- Processed all paper flow in and out of sales offices.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Responded quickly to meet customer needs and resolve problems.
- Managed and coordinated multiple projects while ensuring timely completion.
Guest Service Representative
Napa Valley Marriott Hotel and Spa
Napa
05.2019 - 05.2022
- Managed the front desk area including reception duties such as welcoming guests, assigning rooms, registering arrivals and departures, and verifying identification and credit cards.
- Utilized problem solving skills when dealing with difficult situations or dissatisfied customers.
- Demonstrated ability to communicate effectively with customers and colleagues.
Lead Courtesy Clerk
Raley's Nob Hill
Napa
05.2014 - 08.2017
- Answered customer questions and directed patrons to appropriate store locations according to needs.
- Built sustainable relationships and trust with customer accounts using open and interactive communication.
- Trained newly hired clerks regarding store policies and customer service practices.
Education
Associate in Arts (A.A.) - Business Administration
Napa Valley Community College
Napa07-2018
Skills
- Adaptability
- Strong communication
- Team collaboration
- Multitasking capabilities
- Attention to detail
- Customer Service
- Active listening
Timeline
Sales Administrative Assistant
The Westin St. Francis San Francisco
04.2025 - Current
Sales Coordinator
Napa Valley Marriott Hotel and Spa
05.2022 - 04.2025
Guest Service Representative
Napa Valley Marriott Hotel and Spa
05.2019 - 05.2022
Lead Courtesy Clerk
Raley's Nob Hill
05.2014 - 08.2017
Associate in Arts (A.A.) - Business Administration
Napa Valley Community College