James Friend
Pet Medical Center & Spa
Fresno,CA
10
years of professional experience
Reliable, experienced worker with 10+ years of customer service, support and operations. Team player who is eager to learn and help. Calm, detailed oriented, strong work ethic.
Work History
Customer Service Representative
4 Years 5 Months- Managed client calls, appointment scheduling, and service confirmations for veterinary and boarding visits
- Verified appointment readiness, medical notes, and client information before scheduled visits
- Coordinated client communications regarding treatment plans, vaccination reminders, and follow-up care
- Updated patient records and visit details accurately within practice management system
- Processed payments, invoices, and checkout transactions while maintaining organized front-desk workflow
Guest Ambassador
8 Months- Greeted guests, delivered wayfinding support, and resolved questions to improve visitor experience.
- Coordinated admissions and membership interactions, ensuring accurate transactions and smooth entry flow.
- Monitored guest areas, identified service issues, and escalated concerns to protect satisfaction and safety.
- Reinforced policy compliance while maintaining courteous, professional interactions with diverse visitors.
- Supported special events, managing crowd flow, guest assistance, and operational setup.
Assistant Manager
4 Years 2 Months- Led sales floor operations, coaching team members on customer service and store standards.
- Trained new associates on POS systems, transaction handling, and point-of-sale procedures.
- Coordinated opening and closing procedures, maintaining accuracy in daily cash and register reconciliations.
- Managed visual merchandising updates to support brand presentation and seasonal product placement.
- Monitored inventory levels, supporting stock replenishment and organized backroom operations.
- Seasonal Store Manager
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Freight Team Associate
10 Months- Unloaded freight shipments and staged merchandise for efficient stockroom processing.
- Sorted incoming inventory by department, ensuring accurate placement and replenishment.
- Stocked sales floor shelves and maintained organized backroom freight flow.
- Assisted with merchandise rotation, reducing damage and supporting product availability.
- Moved heavy freight safely using pallet jacks and proper lifting techniques.
Education
High School Diploma
Electrical Systems Tech
Skills
Customer service
Payment processing
Scheduling
Record management
POS systems
Service offerings
Staff training
Active listening
Critical thinking
Conflict resolution
Timeline
Customer Service Representative
Pet Medical Center & Spa
05.2022 - 10.2026Read More
Guest Ambassador
Fresno Chaffee Zoo
09.2021 - 05.2022Read More
Assistant Manager
BoxLunch
04.2017 - 06.2021Read More
Freight Team Associate
Sears
06.2016 - 04.2017Read More
Carter G. Woodson
High School Diploma
Read More
Fresno City College
Electrical Systems Tech
Read More