James Fusco
Colleyville
Summary
Dynamic Customer Service Representative with a proven track record at Hart Pool and Spa, excelling in active listening and critical thinking. Recognized for resolving customer complaints empathetically, enhancing loyalty and repeat business. Skilled in payment processing and data entry, contributing to improved service quality and operational efficiency.
Overview
4
4
years of professional experience
Work History
Customer Service Representative/Retail Worker
Hart Pool and Spa
02.2021 - Current
- Assisted customers with inquiries, providing accurate information and resolving issues promptly.
- Developed familiarity with product offerings to provide informed recommendations to customers.
- Processed transactions efficiently, ensuring accuracy in order fulfillment.
- Adapted quickly to new technologies and processes for improved customer support efficiency.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Responded to customer feedback, contributing to service improvement initiatives.
- Collaborated with team members to maintain high standards of service quality.
Education
Timber Creek High School
Keller, TX05-2020
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Payment processing
- Scheduling
- Follow-up skills
Timeline
Customer Service Representative/Retail Worker
Hart Pool and Spa
02.2021 - Current
Timber Creek High School
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